Kew Gardens Castle Hotels

"Location was great and they even offered discounted parking a few blocks away about $50 per day. The first night the ac was not really cooling we had to called the receptionist and they sent someone within 20 minutes to fix it. I was surprised the room came without microwave, coffee maker and plastic cups. It had a refrigerator but no coffee machine or cups, we had gotten some juice and had to buy cups across the street for a few dollars. Beside that I enjoy the noon check-out. Afterwards I was told by staff that I had to ask for the coffee maker and cups at the front desk. The location was perfect, we walked everywhere. "

"The property is at a great location. However, the property itself needs a lot renovations. "

"Great customer service, awesome location and comfortable rooms!"

"Love the predictability for the pod times square for my short nyc trips. Friendly helpful staff on the movement you arrive, very clean room and bathroom, easy to get around for theatre and food on foot or uptown or downtown by subway. Comfy bed! Darkening shades."

"Convenient to EWR airport. Shuttle bus on time. Cordial restaurant staff. Generous plate portions. Little noisy if room is facing the pool. Overall: satisfied."

"Loved the staff. Rooms were great. Everything was amazing. They have a club and rooftop. Amazing stay. Will be coming back soon."

"great location, hotel is in great condition and very clean. Staff were outstanding. thanks"

"Nice convenient affordable. "

"I had an issue with the ac making a loud buzzing sound like a shot clock buzzer every 1-2 minutes through my first night. It took 30 minutes for a maintenance worker to enter my hotel room. Look at the unit from 15 feet away and he told me someone will come fix it. Two hours later and two trips to the front desk later, an “on call engineer” came and told me that the fan was on high and they switched it to low and she left. The buzz persisted. I asked for a different room and was told no because they were totally booked. The front desk staff member told me he would credit $90 back to my hold card that 3 days later has not been reflected. We ended up turning off the unit and were uncomfortable in our 75 degree room. Our blinds were broken. Our shower lever that switches to shower from bath did not work and we waited an hour for an engineer to fix that. He was very friendly and genuinely sorry for our inconvenience. The cleaning staff were helpful and kind. The location is nice but not worth sacrificing bare minimum offerings to be comfortable for a stay."