Kew Gardens Castle Hotels

"Everything was great except for the bed! "

"First time guest. Was there for work, then shifted to vacation mode. Was told that the lobby area was recently renovated and it was a good collaborative space. The stay as a whole was average. Front desk staff was polite. A lot of attitude from others. Beds in the standard double bed room were too small for a couple to share. Mattress was decent. Pillows were too soft. Cleanliness of rooms could be vastly better. Found prior guests' clothes behind one of the beds. Bathrooms and tub are super small. Elevators were being worked on, so they felt sketchy. Restaurant food was not good. Used the "nightly $35 credit" once. Water bottle vouchers came in handy. A bunch of broken equipment in fitness area. I got upsold at check-in for a room on a higher floor an extra $35/night. Booked on Expedia. Good location. Walking distance to Central Park & Times Square. Other landmarks are short train/bus rides. Looking back, I should have switched hotels. "

"This was such a beautiful hotel and the room was spacious. Only thing was the elevators were not working properly other than that I would definitely stay here again"

"The location of the hotel was very convenient, the subway entry and Penn Station are literally like 10 seconds from it, lots of good places to eat at around. I booked a queen bed room which was neat."

"Basic but clean, comfortable beds, hot shower and friendly staff. "

"Nice staff. Small (as expected) but clean room. Convenient."

"Under construction for remodel no lobby seating constant noise from machines, checking in and out chaos. Single door for arrival and departures of guest. No waiting area. Breakfast buffet adequate but extremely crowded. Small request unfulfilled. Probably will be better after remodeling but had I know I would have booked a more comfortable lodging experience. Expedia should have warned of these issues."

"The room was very clean as well as the hotel. We'll definitely stay again"

"Great design, very central location. We got the room with Times Square view. A bit noisy also at night, even so we stayed on the 22nd floor. But since we stayed only for 1 night, this was exactly what we wanted to be in the very center of touristic actions. Staff was friendly, but not super nice and accommodating. I wished they also offered complimentary water in the room. "