22 Mar 2020
One of the worst places we have stayed
This place is one of the worst places we have stayed at. Our 3rd trip back to Maui and we decided to stay at a different property. We thought this place would be good, but soon discovered it was not what we were expecting. The only good thing about this place is the location on Sugar Beach. First off the owners use a management company called Destination Maui, Inc. The manager Sherry is very rude. We had an issue with her and had to speak to her boss Ron. We would have liked to talk to the owner of the condo unit to give feedback, but the management company would not give us any information. The second issue and most important one was the beds. They are the worst beds we have ever slept on. We left with back and hip problems. The queen bed on top of a built platform is just a mattress on plywood. The queen mattress is so hard its almost like sleeping on the floor. Also, if you have kids you would not want them to sleep on that high platform. The king bed was sloping and had a huge hump in the middle. The box springs are on a plywood homemade box that looks to be made for a queen bed. The box springs hang off of the plywood box sloping downward which makes the big hump in the middle of the bed. The couch in the living room is also really bad. It was not comfortable to sit on and the cushions slip off as you are sitting on it. We did not watch any TV on the couch as it was just not comfortable. Also, what they don't tell you is that the unit doesn't provide you any more than 1 toilet paper roll, 1 garbage bag, and 1 paper towel roll. You have to go out and buy yourself. So, if you are staying for a long period of time like we did, you will have to go and buy all that yourself. All of the other units we have stayed at provided you with more accommodations than that. The complex the unit is in is nice and steps from the beach. The pool is great and during whale season, you can sit outside and watch all the whales. However, we wished that we would have chosen a different unit to stay in. We were most disappointed in the management company the owners use and the beds.