Not impressed...stay somewhere else!
Posted May 30, 2012
Would not recommend this hotel if like great service and a carefree vacation. Maybe because our family has been to the Caribbean we know what an all-inclusive vacation is supposed to feel like. Upon arrival the reservation desk was confused as to why there were three adults, our daughter is 19, even though their paper work clearly showed 3 adults. We were asked to wait in the lobby bar and told to grab a drink while they sorted it out. The bartender refused to serve us as we had yet to receive our bands showing we were all-inclusive, the front desk did not want to give us the bands until they figured things out. Need I say more? We were finally given a room, the same room already planned, and they put a roll away bed in. When a reservation is made for 3 adults there should be room to sleep 3 adults. Our room now became cramped and small. Multiple times the waitress in the lobby bar refused to bring us drinks, but would happily deliver drinks to Turkish guests. I complained to the manager but he was little to no help. The food is subpar at best (found a really long dark hair in my jelly) and they do not open the ala carte restaurants unless 10 people make a reservation. Upon checking out, I had a balance due ($200 more than I already paid via Expedia). Again, I had to waste my time while they cleared things up. Recommend staying in town at a boutique hotel, lots of great food options and your will enjoy city. Hotel beach will be way too overcrowded in peak season anyway.