Sep 29, 2021
Beautiful property, issues addressed by owner
A group of us planned to have this property for Labor Day weekend. The location is perfect and comfortably fit our group. We spent Friday and Saturday with few issues, but the oven was dirty and we were not provided the key code to the basement which held the washer and dryer. Unfortunately we woke up Sunday and some in our party had large bites on them and we found bedbugs. We immediately called the owner and noted we were leaving a day early to clean our things. They were kind on the phone and gave the code to the basement so we could use the dryer. Upon returning home we noted that there were recent reviews on other booking sites that listed bedbugs so we felt the property was not in a suitable position to have been rented to us and we asked for a refund. After some discussion, a full refund was provided and the property manager noted that the treatment for the bugs must not have worked and they would have it treated again. Overall we felt that, had the bugs not been a factor, the trip would’ve been great and the property just what we were looking for. We also appreciated the owners working with us.