Ratings based on 46 Verified Reviews

4.0 out of 5
73% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice intentions but poor execution.

Posted Mar 25, 2017
Nice friendly staff. Clean room but cold. One of the heaters did not work and the bedding and pillows were inadequate. No remote for television which kept turning itself off. Continental breakfast poor and only provisions for 2 people although three people staying in the family room.
4 out of 5
for Everyone
by A verified traveler

breakfast offering

Posted Mar 23, 2017
This place needs to deal with breakfast you can't charge b n b rates & offer a pack of cerial and make people believe a continental breakfast is available and only from 9am in the week when everyone working won't be able to attend. I did attend at 9 and no continental available. Given a menus PRICE LIST for cooked breakfast - no pc misleading re what you pay and get around anything warm for breakfast food drink etc making overall pricing expensive.
4 out of 5
by Nigel

This traveler left a rating score only Posted Aug 12, 2016 on Hotels
4 out of 5
by Richard from Medway

Great breakfast, but only served from 9am onwards

Posted Aug 9, 2016 on Hotels
The breakfast was fantastic in the morning, but it isnt served until 9am which was a problem for my son who was staying over with us for the night as he had to be at the training ground in Wigan for 8, although they did give a breakfast hamper that included cereal, fruit, orange juice and a muffin. Hotel was attached to a pub, more like motel, but great place if a little uncared for...
1 out of 5
by A verified traveler

Hotel had no record of my booking

Posted Aug 1, 2016
Cannot comment on Hotel as they did not have my booking
3 out of 5
by A verified traveler from Devon

Lovely rooms, disappointing services,

Posted Jul 13, 2016
Pros: Location and the room itself was above expectations. Good to have a fridge in room also.
Cons: Get the internet working and ensure rooms serviced daily. Look for the cobwebs above eye level!
Location: Very pretty location next to the canal.
Room and venue, lovely. Staff I encountered as helpful as they could be. Down side was no internet access for entire stay (4 nights) and room not serviced at all.
3 out of 5
for Everyone
by A verified traveler

Nice location

Posted Jun 26, 2016
Pros: Location and food were good
Cons: Just a small adjustment to cleaning and customer service would improve rating considerably
Staff were all friendly (some more than others) room was only visited once in 3 night stay one bin emptied. The breakfast menu is non existent (well what do you want is the menu) Wi-Fi useless. Pub not cleared properly at night so chose your breakfast table carefully. These are relatively minor things so don't be put off, overall its a good place to stay.
4 out of 5
by A verified traveler

Posted Jun 23, 2016 on Hotels
Hotel was very nice and staff extremely helpful. Breakfast times may need to be looked at as no breakfast was served until 9am
3 out of 5
by george from liverpool

Mixed bag

Posted Jun 13, 2016 on Hotels
Hotel of contrasts. Some staff indifferent others great, room appearance great, no toiletries or milk! Wifi would not work. Location is pleasant next to the canal and food was nice. Lots of potential but someone is not paying attention to the detail.
1 out of 5
by A verified traveler from s

Scrapyard is a better name for the boatyard!

Posted Jun 7, 2016
we were disgusted with a number of elements about our stay here: shower tray full of hair so it overflowed; tea and coffee facilities without cups/spoons and with out-of-date milk; a bin full of the previous occupants' tights and personal hygiene items AND the remainders of crumbs in one of the beds! Furthermore, the canal barges - only 30-50m away- had parties which only ended around 2am-3am ! It was incredibly difficult to sleep. Breakfast - which was meant to be at 9am - was in a dirty room which had not been cleaned from the previous night, remnants of the evening's meals remained there. The staff turned up at 8.50 and the cook turned up at 9.15. By 9.30, with no word about when to expect ANY part of a breakfast, even a glass of juice or cup of tea, we decided to leave. Incredibly disappointed and will never return or recommend such a filthy, run down place.