Ratings based on 422 Verified Reviews

3.7 out of 5
85% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
for Business Travelers
by Mike from Birmingham UK.

Generally fine.

Posted Feb 11, 2013
Location: Perfect for Excel but a £40 taxi back from town if your out late......
Breakfast was decent, hot and cold. Staff were fine, Rooms were clean but 'compact'. However my room had no bedside table and no internet. However my colleagues room did so I think I was just unlucky and I reported it for them to fix. If you get room 329 and they havnt replaced the bedside table let me know....
3 out of 5
for Couples
by Peter from Derbyshire, UK

Not up to usual standard!

Posted Jan 27, 2013
Pros: Situated adjacent to DLR and rapid transport into the city.
Cons: Unusually poor room.
Location: Good for events at the Excel and City airport.
Following several enjoyable and successful visits we were surprised to find that this weekend we were provided with a superior double room which was not in any way superior. Both the bedroom and ensuite bathroom were small.The beds springs were rather more prominent than normal and could be seen as well as felt under the bottom sheet. Both daylight and view from the window were restricted by a metal box situated on the sill and obscuring half the window.This structure however provided a well used meeting place for the local pigeons. Since the hotel did not appear to be fully booked I wonder why we should be allocated a poor room when I know from past experience that many other rooms are spacious and comfortable. The breakfast buffet however was as usual, a welcome oasis providing an ample selection of tasty hot and cold food.The staff as always efficient and helpful.
4 out of 5
by A verified traveler

Great hotel - close to Excel

Posted Jan 24, 2013 on Hotels
The hotel is less than a 2 minute walk over a bridge to Excel Exhibition centre. Fantastic location. The hotel is clean and well looked after. The car park is onsite as well which is a bonus. The breakfast buffet is really good with a good selection and all in all I had a great stay. The room wasn't the biggest, but it was clean and well kept.
4 out of 5
by SailRacer

Great for Excel

Posted Jan 24, 2013 on Hotels
Visiting Boat Show, hotel very convenient to Excel and DLR Ate at Hotel, restaurent very dark, most people were there on business and trying to read in poor light hard work
3 out of 5
by Stokes

Now an IBIS hotel ! Very well kept but tiny room.

Posted Jan 21, 2013 on Hotels
This was a lower cost hotel quite a ways east of London. The room we had was extremely small, especially by US standards, and cold (wife's big issue), as was the lobby, which was the only place the wifi worked. Of course if your not going in the middle of winter, this is a non-issue. It's a bit out from the city but the subway is right across the street so super convenient. There's a great pub and restaurant in attached as well as an additional restaurant. That was the best part, great food and drink. The place was well kept, definately newer and clean but tiny, not much bigger than our bed. Service was fine. This place would be fine if you are going to the Excel center for a day or want something inexpensive and are willing to take the subway to get to funner areas, which actually would be fairly quick and easy. I personally would prefer something in a little more interesting area but as discount places go, not bad.
5 out of 5
for Everyone
by A verified traveler

great all rounder

Posted Jan 21, 2013
Pros: handy to the excel and the DLR
Cons: nothing
Location: great
the reception was very helpful with keeping us updated with parking in the hotel..as we had to come up a day early because of the snow and stayed in a diff hotel as soon a s a space becaome available we was toldthen set off...
4 out of 5
by Ben

Ibis Styles Hotel

Posted Jan 21, 2013 on Hotels
Firstly, I was confused as to where I was staying as eventually after calling the the hotel it has recently been taken over by Ibis and is now known as Ibis Styles Hotel. No mention of custom house hotel, apart from some old stationary they were still using in the rooms. The hotel was very convenient, next to custom house DLR STOP, ideal for ExCel London Boat Show. very clean, tidy and breakfast quick and convenient.
4 out of 5
by Melissa

Posted Jan 17, 2013 on Hotels
We didn't pay much for our weekend break and the bed was a bit hard, but the staff were really friendly and helpful and made it a delightful stay! The DLR was much more convenient than I thought it would be. We also liked the adjacent pub, especially as the area felt a bit unsafe (although I don't know for sure).
4 out of 5
by Richard

Nice hotel, great location

Posted Dec 20, 2012 on Hotels
This is a nice, clean hotel in a perfect location for the Excel.
3 out of 5
for Business Travelers
by Susan from High Wycombe, Buckinghamshire, UK

Recent stay at Custom House Hotel

Posted Dec 18, 2012
Nothing special, but I don't think that this is the intention of this hotel. The location is the key point: right on the doorstep of the Excel centre. Very functional.