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"For $500 per night, the hotel could have at least had complimentary coffee and water for guests, the basics. the refrigerator was wobbly and not well maintained. The blinds could not come down. I reserved a king size bed and was given a room with two double beds; luckily the very nice person at the bell station (Ana) got us moved to another room. I would never refer anyone to the Grand Central Hyatt."

"Pay attention to what you’re charged! I loved the hotel experience itself. The facilities were beautiful, the room was comfortable and extremely clean, and the staff were wonderful. I can't give a full 5-star review because I was charged for a bottle of wine that I neither asked for, received, nor charged to the room. I discovered this after leaving - we were late for our flight and had to rush - and I called within a few hours to dispute the charge, leaving a message. I subsequently called again and sent two email messages to accounts receivable - and as of today, six weeks later, I have not received a single response. I'm quite disappointed, as every other part of the experience was wonderful. But I do think the property owes their guests the decency of a response to billing inquiries. "

"Location. Ages of hotel. Staff. Clean. In house coffee would be greatly appreciated."

"Loved it "

"Really nice rooms with excellent views, very clean and super helpful and friendly staff"

"Great location if you want to skip the city rush. Pretty close to main attractions using the subway. Highly recommend. "

"Clean room, friendly staff."

"Staff wasn’t knowledgeable about the parking. Parking was said to be $25 each time you exit the parking but when asked how to access parking because the garbage door was closed, I was told a parking attendant should be present in which this wasn’t true the entire weekend stay. So was forced to park in another garage that was luckily around the block. It was that or pay for street parking every two hours. The room was clean. The tv did not work so had to ask for someone to come fix. Also, the elevators are extremely slow and our room was on the 17th floor for a “view.” The slow elevators made the view not even worth it. At one point I had gotten on the elevators after getting breakfast on the 2nd floor and someone had pushed every button so it was an extremely long ride back up to my floor. Overall it was an average stay but I wouldn’t stay here again"

"Staff was great, hotel was great location"