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"Great location. No concierge. No phone for Bell captains. Have to see them in person. Breakfast is like herding cattle. It’s good but quite a process to get to a table. You can’t beat the location but I felt crowded the whole time I stayed there. At the elevators, in the lobby etc "

"Front desk was amazing! They have a wonderful service that connected us to a private driver to take us to the airport at a very reasonable price! "

"older style smallish rooms but clean. Wifi wasn't strong all the time. one lift in the building, so if you were wanting to check out with all your luggage, you were waiting for 20 mins to get a space in the lift. VERY close to the train station, Bus with right outside the door or down the street. Restaurants around Koreatown were amazing. overall very pleased."

"This location was AMAZING!! It’s steps away from Times Square, and we were able to walk almost anywhere in that area. The staff was friendly, and helpful with answering our questions. Definitely recommend this place!!"

"I was disappointed with my stay. For a 4-star hotel, the room was very run down—peeling mirror and wallpaper, a stain on the bedspread. There was also construction outside the hotel that continued past midnight. I booked a king room but received a room with two double beds. I couldn’t reach the front desk when I needed help, and no one asked about my stay at checkout. Wouldn’t recommend this hotel to anyone."

"The Lombardy is a residential hotel. Therefore all the rooms are different. Some are really nice and others are super dated. Be sure to ask for a modern room! The staff is really lovely. The location can not be beat if you are looking for midtown east convenience. I would absolutely go back! "

"Hotel was clean and conveniently located."

"Room was clean and beautiful. "

"Todo bien"