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"front stuff needs to be more friendly "

"Location and room size"

"The staff was great"

"Everything about this hotel and staff are wonderful. It's my go to and J have stayed over 6 times and plan on going back very soon"

"This is a comfortable and accommodating luxurious hotel ideally situated for us across the street from St. Patrick Cathedral and within walking distance of great restaurants and Broadway shows. We will return here on our next visit to NYC."

"It was noisy all night - highway traffic, construction outside, toilets flushing so we got little sleep. I requested a wake up call but didn't get it. Otherwise it was fine. "

"The AC was fine, the room was clean. There was no face cloth in my bathroom but I asked the cleaning lady and she brought me 2. The staff downstairs was pleasant and helpful. I had a room next to the street and during the night there was a permanent noise outside like a motor so it was difficult to fall asleep. I don't know if the windows can be more soundproof to avoid that noise. "

"The property is exceed my expectations for real. Really good comfort. The employees were nice and professionals. "

"This used to be my usual stay in NYC, but no longer. It’s the elevators! There are 3 and they are dominated by the hotel cleaning staff. One elevator is permanently locked for the cleaning staff, however, they are still forced to use the other two. Elevator wait times were way too long"