“The views were beautiful and walking distance to town. The room was clean but our room was unfinished. For example, windows with no curtains and a slider that only had a partial curtain and didn’t fully close. The neighbors got a show every night (and not by choice) Also our water was cut off -twice- but they quickly fixed it. The pool area was hit or miss with too many day-passers drowning the vibe.
When you arrive - expect to carry your luggage up two flights of stairs. The food was excellent……
“Very impressed by the aesthetics of the resort. Easy access to taxis and Morningstar Beach. I do wish they offered free airport transfer like other resorts. Nonetheless, the staff was attentive and helpful. Will be staying again in the future.”
“I recently checked in, and unfortunately, the air conditioning in my room was not cooling properly. The situation became even worse on the second night when the unit stopped cooling altogether.
What was most disappointing was that the room did not even have a fan to help alleviate the situation. When I requested to change rooms, I was told that the hotel was completely booked. No apology was offered, nor was I offered any discount or compensation for the inconvenience and discomfort.
Overall,……
“Overall we had a great relaxing vacation.
The beach: very nice but some rocks we recommend wearing water shoes or go to the beach by the club side. Take a tour/ferry to St. John beaches in particular trunk bay . You won’t be sorry but bring snacks.
The restaurants: we loved the Italian restaurant inside the hotel. Delicious food. I wish it was open for lunch as well.
The rooms: little old need upgrades. Not sure how the club side rooms are but they look like they are better.
Customer service:……
“Beautiful location, easy to get to everything on the island from the resort. Very nice rooms with great amenities. Very pleased with the resort. Next time we come, we would like to stay here again. The views from the balcony were absolutely breathtaking.”