Needs new management
Posted Jun 23, 2016 on Hotels
I came to Mazatlán for a week's vacation. To start, I want to express how beautiful this town is. However had a terrible stay at this Best Western location. Upon arrival we weren't greated at all, the receptionist had a personal conversation with a couple who were not guest. After she decided to assist us, she checked us in and didn't informed us where our room was or the location of the amenities, we had to carry our luggage to our room, no bell boy on site. To top it off, one of the days we came from the beach wanting to shower and no towels were placed in our room, went down stairs and advised them of the need and they only replied "they are being washed, u have to wait". From the 7 days we paid to stay there, we experienced the worst, only twice our room was cleaned. By far I'm very disappointed with the service this property has. And in regards the buffet FYI the time is from 9am to 10am, also not disclosed by the staff. So make sure you get down there on time and grab a bite. The staff is rude and definitely need customer service training, they have a very awful attitude. The head server at the restaurant has no customer skills, but I do want to take the time and recognize one of the waiters by far the only one who treated us like guests, he has an outstanding personality, customer oriented and treated us with courtesy and respect, thank you Rodolfo keep up the good work, you are the only valuable asset in this property.