Great Staff, Great Location, HORRIBLE BEDS!
Posted Jan 26, 2016
As a recognizable brand this hotel has a virtual monopoly in the Mazatlan central historic district. It is a very clean, nice facility with an excellent staff. The desk staff, the cleaning staff, the restaurant staff, especially Antonio, are all great at their job. We had to change rooms during our stay. In the rush I left a pair of $300 headphones in the room. The next day the cleaning lady brought these to me. I was very impressed and thankful. The only reason I give this hotel a rating of 3 is becasue the beds are horrible. You will not find a harder bed anywhere. All rooms are the same. I have stayed in several. After a day or two you literally are sore. In our case this is a sacrifice for the other amenities and the location. If you prefer the golden zone or better beaches north by Cerritos you will find much better beds! I believe the owners of this hotel understand they have a monopoly in this area and refuse to invest in new mattresses. I hope someday a Hilton or Marriott may invest in this area.