Ratings based on 67 Verified Reviews

4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Aug 23, 2017 on Orbitz
Pros: views
Cons: stronger bathroom cleaning products.. Bed skirts on the mattress to cover base. Smaller bags of ice for sale.
Great visit. The penthouse is amazing. One bedroom was huge. The A building has the BEST view. Hotel is great for families.
4 out of 5
by oziel

Very nice place, great service, but room needs rep

Posted Aug 16, 2017 on Hotels
Very nice place and great service, but our room needs repairs in bathroom and kitchen appliances.
3 out of 5
by A verified traveler from E

Needs renovation

Posted Jul 14, 2017
Torres used to be a nice hotel back in the days, however it is in terrible need of a renovation. It is very run down and most of the staff were very rude. Also it is good to know that they do not have daily housekeeping, only one restaurant for the entire place (which is also not the best) and the gym is only a small dark room with about 4 machines and some old weights.
5 out of 5
by Francisco

Great

Posted Jun 26, 2017 on Hotels
We had a wonderful stay
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA. USA

Outstanding Service

Posted Oct 17, 2016
Pros: The wait staff was very accommodating and always helpful.
Cons: They were doing construction in the building next to us and worked from sun rise to sun set. I think they should be done in a few weeks.
Location: Walmart is about a 10 minute cab ride, silver stand is about 20 mins away and airport is 35 mins away. Nothing close
Stayed in the Tower D in a one bedroom suite on the second floor. Very comfortable and spacious. They have all the comforts of home like dishes, plates and silverware but don't have salt and pepper and shampoo so if you need those while you are there, you can pick them up from the little market they have on the property. This condo is about a 35 minute drive from the airport and about 20 minutes from the silver strand with shops. There really isn't anything within walking distance from this place but you don't need to go anywhere else because the wait staff is phenomenal and so is the food at the Palapa Bar and Grill. Sitting by the pool for the two happy hours is fantastic 12-2 and 4-6. Don't miss the 2 for 1 drinks during those time slots.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2016 on Orbitz
Great spot to enjoy the beach and relax by the pool.
4 out of 5
by Francisco from California

Nice place with nice people

Posted Jul 9, 2015 on Hotels
10, 10, 10
5 out of 5
Recommended
for Families
by Mario M.

Excellent Hotel!

Posted Feb 28, 2015 on Orbitz
We enjoyed the large bedrooms, fully equipped kitchen and all ammenities... Location is fine if you want to be away from the city... a bit far if you want to go to the city frequently....
3 out of 5
Recommended
for Everyone
by A verified traveler

Somewhat tired hotel, average for Mazatlan

Posted Oct 6, 2014
Pros: location, value. restaurant was nice
Cons: the furnishings and fixtures definitely show wear. 'no beach' is a real disappointment--swimming at the hotel would be dangerous.
Location: close to city restaurants and shopping
the hotel is spacious and the location is good, but if yo're looking for a luxury experience y American standards, look elsewhere. I have stayed in several Mazatlan hotels and the general rule is that the maintenance and cleanliness is at a high local standard, less than what we'd expect in the US. If you're OK with that then fine. Most of the hotel beaches in Mazatlan have been swept away with a recent storm. this hotel has ero beach now, and there used to be about 30 feet of gorgeous sand.
5 out of 5
Recommended
for Everyone
by A verified traveler

Small beautiful resort on the beach.

Posted Nov 19, 2013
Pros: Quiet resort on the beach with great happy hours and beautiful pool. Friendly, helpful staff.
Location: Away from town, have to take bus or pulmonias to restaurants.
Clean rooms, lush landscape, swaying palms, veteran staff make this our regular winter escape. Small store to buy necessities to make breakfast and lunch in the upscale kitchen.