Never again will I stay here or recommend it
Posted Oct 4, 2016
Horrible. It smells, it's run down, and the pictures do not depict the truth about this place. We reserved a King bedroom, but when we checked in they told us that all they had was a double... Fine..whatever. When we get to our room the key doesn't work so we go back downstairs and report it. They send the maintenance guy to the room and he has to use a long wire to open the door. He had to stick the wire under the door and pull down on the handle!! Embarrassing..We asked to have the room changed, so they did. When they changed, all of the sudden a King size room is available haha... in other words they LIED to us. Again, we get to the new room and the key does NOT work! So, there comes the maintenance guy with the wire again..! Finally, they couldn't fix the lock so they asked us to move again! We of course declined at this point. Since the door lock wouldn't work we had to be escorted by the maintenance guy and his wire EVERYTIME we came back to the room! It was awful!
The staff was also horrible! They tried to blame us because we didn't want to relocate again. At 2 am we have to wait of rthe maintenance guy to open our door with the wire. I asked to speak with a manager and the lady I asked looked straight at me and turns around as if she did not hear me. I repeated myself as she walked away and gave me attitude.
Horrible, horrible, place. Dont stay here if you want to enjoy Miami.