“BED BUGS!!!!!! Room 9 infefected with BED BUGS!! Bitten alive staying in room No9! AVOID
I reported this expecting the hotel to take it seriously, deep clean the room, and protect future guests. Unfortunately, the response was shocking. Receptionist, couldnt care less, said unsure what the policy is and someone would call me back. 1x week later no phone call or communication. Called back again, receptionist this time did apologise, but said the duty manager is very busy with event this weekend……
“The hotel is an old building so we understand the facilities have been improved to update with the modern life. There is a lift but there are about 10 -11 steps up and down before I could move my luggage into the room. There are 4 steps of staircase before I could use the bathroom.
I had an accident on my first night stay 21 May 2026 2:40 a.m., I sprained my right ankle. I could not manage to go to the hospital with only one leg. I was so grateful the staff on duty on 21 May, came and helped……
“The hotel is very clean, nice and beautiful. They have a big, nice garden and is well managed. It gives you a pleasant environment that you relax and can walk around enjoying the atmosphere. The staff are nice and professional. The gardener even has time to introduce me to the plant I am interested in. This shows how a professional team they are. ”
“Great room with best appliances and very clean. Staff are extremely helpful and the WhatsApp messaging works really well and avoids having to go to reception with every query. The rooms could benefit from built in air conditioning, however we were provided with a portable one immediately on request. The restaurant offers good food but not a huge selection and the service is very slow for both dinner and breakfast. The spa area is great with both an outdoor regular pool plus a heated pool with……