Ratings based on 496 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Posted Jul 7, 2017
Pros: nice beach; always chairs in sun and shade open
Cons: more activities around pool and bar for fun
Location: short cab ride to many attractions; we did two and liked them both
Check in was slow to say the least; most of the workers friendly but a few (especially at lobby bar) very slow and could careless if you were there. Overall the stay was wonderful and relaxing; kids had fun. I would have live more activities that got people involved.
Comment from Hotel Management
Jul 7, 2017 by Scott, Hotel Management
Dear Jodi, thank you for your feedback.
3 out of 5
by A verified traveler from FLORIDA

Customer service excellent

Posted Jun 29, 2017
Pros: Pleasant customer service and buffet area servers. Very nice water park. free airport pick-up
Cons: different food choices, not the same food especially at breakfast. enough heat to keep the food in the buffet area hot. Add some more lights outside.
Location: Plenty do do around town. just be cautious.
excellent customer service staff, they tries their best,, not impressed with the food, not a suitable hotel for someone with poor vision, grounds too dark at night, not a lot of food choices compared to other resorts I have been to. toilet space very uncomfortable. buffet area has too many flies, most time the food is too cold. Water park very nice. reggae band did a wonderful job.
Comment from Hotel Management
Jul 1, 2017 by scott, Hotel Management
Dear Miss B, thank you for your feedback we will certainly work on all areas mentioned. I am glad to hear that you enjoyed our customer service and waterpark. I assume that my chefs were able to make the food to your liking once asked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Florida

Amazing all inclusive for the family!

Posted Jun 23, 2017
Pros: STAFF WERE AMAZING!!! Variety of kids activities, rooms had ample space and were nicely kept
Cons: No Tennis pro during our stay and old tennis balls for first part of our trip. We loved Joe at Jewel Dunns Resort and were expecting the same here.
Location: Dunn's river falls, Konoko Falls Botanical Garden...Feed the birds! Mystic mountain was fun, takes a long time...Get private taxi instead of bus
My husband and I stayed a little over a year ago at the Jewel Dunn's River all inclusive resort for adults. We had such an amazing trip that we wanted to share Jamaica with our kids! Jewel Runaway Bay did not disappoint! The water park was great for our children who are 11, 12 and 17. We felt comfortable letting them go back and forth to the water park and pools. The life guards do a great job of monitoring the kids. Resort is safe and staff are completely accommodating and go above and beyond to make your stay wonderful! There were a wide variety of Kids camp activities to choose from and the kids camp staff were so much fun and truly seem to love the kids. Tinker Bell...Emma and Nick will always remember how much fun you made things for them. Even with the rain, they said this was their best vacation ever! Skoolaz, we truly had a great time playing volleyball with you, and you kept us entertained! Kamal, Tyler truly enjoyed his late night talks with you at the grill..He will not forget you! Egg boy, you are a gem! I would recommend this resort to anyone wanting to travel to Jamaica with their children. I recommend you take the time to get to know the staff. They are wonderful people and are an asset to this company! If you visit this resort and don't enjoy yourself, you are probably the problem!
Comment from Hotel Management
Jun 28, 2017 by Scott, Hotel Management
Dear Andrea, I am so glad to hear that you and your family enjoyed themselves at Jewel Runaway Bay. We are in the process of hiring another tennis pro very soon. regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

After multiple visits, Jewel Runaway Bay awesome!

Posted Jun 4, 2017
Absolutely awesome! Jewel Runaway has awesome people, food, property, water park, beach, excursions, location, shuttle service, photo shop, bar, entertainment, grounds keeping, room. After several visits, we can't imagine vacationing any where else The menu changed daily and food was great Water park was so much fun, Peter "Grab & go" kept us in stitches with comedy and laughter Sailing out with Balvin, Adrian, Delroy was really nice Snorkeling was very cool, plenty fish, octopi, crystal Waters and coral reefs Great escape restaurant........ World Class Shaunesse, Shauna, Rosie, Duvall.... Great service 5k race was well organized and fun Pool aerobics was fun (my wife loved it) Room was comfortable and very clean My wife and I enjoyed the relaxing massages The restaurant staff was awesome, Ann-Marie, Nevreen, Shamille, Nicole, Kenroy, Red Neck and everyone else There grounds were well manicured and always clean and beautiful, Every member of staff was always pleasant and refreshing to be around, many other guests echoed the same sentiments Thanks Jewel staff and management. Everyone treated us like family Charles and Shaunee M
Comment from Hotel Management
Jun 5, 2017 by Scott, Hotel Management
The Mulgraves are the best Couple ever. Come back to Jewel Runaway Bay anytime and everytime. We love when you come. Thank you so much please return soon. Scott
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clarita California

Pool room delight

Posted May 22, 2017
Pros: the beauty and people
Cons: down pillows
Location: close to Ocho Rios, close to Glistening Waters, golf.
Lovely room with our private pool the sitting area with bar and tv awesome. Thank you Sherefa at the front desk for setting the tone for a fantastic holiday. Had a lovely massage thank you Nicky for your help. Well the dining room is the heart and stomach of the resort we have been coming here at least 10 times lose count over the years. Shirall James the best, Shamille, and Anne Marie old friends so happy to see them great service guaranteed. New friends Tina in the dining room and Whitney at the pool what a riot she is super fun. Trudy our housekeeper was like family treated us so fantastic with a few extra sprays for mosquito we just love her. Well the golf course was fantastic as always the caddies are like my husbands own mens club Clinton Coore, Bereres Rudd hope the spelling is close. Thanks Kirk for getting our bags he is a great face of the resort love his spirit. Water park is so fun never made it to the lazer tag a must try for next year. Jamaica never disappoints. Thanks for everything.
Comment from Hotel Management
Jun 5, 2017 by Scott, Hotel Management
Dear Mary, thank you for staying with us again at Jewel Runaway Bay. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sand Point, MI

Spacious grounds and great beach

Posted Apr 14, 2017
Pros: The flow of the resort was really nice and spacious. Smoking in designated areas kept you from smelling smokers while lounging.
Cons: More Pineapple! Just joking, everything was very good and priced well.
Location: Many tours available from front desk. Blue hole was fun. snorkeling right from the beach was fun 4 us novice swimmers.
This resort has thought of everything for families and couples alike. Pools for kids with a lot of fun stuff to do. An intermediate pool with shallow and 3' depths and a swim up bar and a large pool mostly about 5'6"throughout. Staff was always friendly and helpful. They had a kids camp where the adults could be sure the kids were well entertained while they had a day alone.
Comment from Hotel Management
Jun 9, 2017 by Scott, Hotel Management
Dear Bruce, Thank you for staying with us at Jewel Runaway Bay. Come back and you will get a room full of pineapples.
5 out of 5
Recommended
for Families
by A verified traveler from St Louis

Best vacation ever!!!

Posted Apr 12, 2017
Pros: The warmth of the staff, great service, excellent food, awesome beach and pools, the beautiful grounds. Everything!
Cons: Put doors on the bathrooms. Make the cocktails a little stronger :)
Location: Beautiful location right on the beach. Didn't really leave the resort apart for a tour. They honestly had everything we needed.
This was such an awesome place, we enjoyed every second we spent here. The staff was always so helpful and accommodating, I never heard the word NO. The food was excellent and there was such a wide variety everyday. My kids are usually such picky eaters but enjoyed the meals. The kids camp and tween/teen club were so excellent and very well run. Miss Riri was so great with the kids, our 9 year old son loved all the activities from lazer tag to dodge ball, soccer, capture the flag and so many parties. Our 6 year old daughter also loved the kids camps with all the toys, games and activities. The beach was just so beautiful. We never had to worry about getting a nice spot or beach chairs like in some other resorts we had been too. There were always so many spots to pick from. The water was blue and clear. We loved spending hours on the beach, sipping wonderful cocktails from the pool bars. The kids loved the pools and water parks as well. There was always entertainment at night, from Reggae music to karaoke to dance/ performing groups. I liked that there were multiple restaurants to pick from or just eating at the buffet. The grill had the best jerk chicken ever! The only con which wasn't a big deal at all is the bathrooms in the rooms do not have doors, which was weird for us since we had our kids with us. I can't say enough great things about this place. We loved it so much, we would definitely come back!
Comment from Hotel Management
Jun 5, 2017 by Scott, Hotel Management
Dear Ola, thank you so much on staying with us at Jewel Runaway Bay. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great staff. Awesome for families!

Posted Apr 1, 2017
Tons of activities. Great family experience, especially with Water Park attached. Staff is awesome
Comment from Hotel Management
Apr 14, 2017 by Scott, Hotel Management
Dear Gina thank you so much for staying with us at Jewel Runaway Bay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Pros: Beautiful decor
Cons: Refigerator noise
Location: Blue Hole
Nice resort. It would be great if the resort offer local fruits.
Comment from Hotel Management
Mar 29, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hackberry Louisiana

Beautiful resort and beach

Posted Mar 22, 2017
Very beautiful resort and great staff members. I would recommend this resort to all my friends. I will be vacationing back to this resort.
Comment from Hotel Management
Mar 24, 2017 by Scott, Hotel Management
Dear Blaine, thank you for staying with us at Jewel Runaway Bay. We cannot wait until you return. Scott