“Very disappointing experience at Hotel Henry.
Before checkout, I asked if the hotel could hold our luggage due to a delayed flight and was assured it wouldn’t be a problem. The next morning, the same employee told us storage was “first come, first serve,” leaving us stuck carrying luggage around NYC in the rain. We also requested room service and fresh towels twice and never received them. The TV didn’t work either, and staff only gave us batteries, which didn’t help.
Overall, the staff……
“Very disappointing experience at Hotel Henry.
Before checkout, I asked if the hotel could hold our luggage due to a delayed flight and was assured it wouldn’t be a problem. The next morning, the same employee told us storage was “first come, first serve,” leaving us stuck carrying luggage around NYC in the rain. We also requested room service and fresh towels twice and never received them. The TV didn’t work either, and staff only gave us batteries, which didn’t help.
Overall, the staff……
Safa