- Liked: Cleanliness
- Disliked: Staff & service, amenities, property conditions & facilities
This is probably the 8 or 9th time I have stayed at your hotel. I always stay there when I am in Ningbo as it is in a convenient location and the hotel is usually pleasant, clean and reasonably priced. On this trip, I arrived after 30 hours of travel just before midnight and was told after check in that the 'air conditioning' was not working and there was no heat in the hotel. My room was freezing cold, to the point that I needed to double up the blankets and take a hot bath just to get warm enough to sleep. I was on a tight turn around with several meetings in a short period of time so it was not feasible for me to change hotels. The heat was still off when I left 3 days later. This really isn't acceptable for a modern hotel at this level. Nobody offered any discount or credit for a future stay. Very disappointed. On another note, not that big a deal but you are a 'French' hotel - you used to offer a proper french press of coffee with breakfast, and the new coffee machines make really poor quality coffee. I think you should switch back to a brewed coffee and better quality ground.