Ratings based on 285 Verified Reviews

4.0 out of 5
77% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ajax, ontario

Quick Stop Over

Posted Dec 25, 2017
The room was lovely and nice and big. Only issue was there were stains on the couch.
Comment from Hotel Management
Jan 4, 2018 by Rashida S, Hotel Management
Thank you responding . We are working on the issue with the couch
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel with pool for kids.

Posted Dec 4, 2017
We checked in and our first room was awful. The couch and chair were horribly stained and ripped and there was a musty smell. We talked to the front desk and they were extremely accommodating and upgraded our room at no extra cost. Great customer service!
Comment from Hotel Management
Jan 4, 2018 by Rashida S, Hotel Management
I am so happy that the staff was able to help .
4 out of 5
by A verified traveler from pa

No window drapes to block the bright outside light

Posted Nov 28, 2017
Could not sleep as their were only sheets on window and had all the bright lights from Home Depot shining in all night. Other than that it was very clean and friendly staff . No good if u cannot sleep
Comment from Hotel Management
Jan 4, 2018 by Rashida S, Hotel Management
I am sorry, for the experience that you had with us . The next you stay with us. Let the front desk know you like to place on the other side of the buliding.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to expressway

Posted Nov 21, 2017
Pool and hot tub were clean. The rooms were big and nice firm beds. Breakfast was ok but eggs could have been better. The shower pressure was great.
Comment from Hotel Management
Jan 4, 2018 by Rashida S, Hotel Management
We are so happy with positive feedback
2 out of 5
by A verified traveler

No towel at the pool

Posted Nov 19, 2017
Asked for towels for the pool Was told to come to the front desk to get them We did and had to wait almost 8 min to receive the towels on top of the fact they were not brought to the pool room in the 1st place The pool room is not maintained at all Broken pool ladders Drinking fountain is beyond disgusting Pool had a ton of debrie on the pool bottom We stayed in it for 10 min that was is gross
Comment from Hotel Management
Dec 20, 2017 by Rashida S, Hotel Management
On behalf of the time team.I would like to apologize that you did not enjoy your stay. Please give us opportunity to make it right with you and your family. Sincerely , Front Desk Manager
5 out of 5
by A verified traveler

Family Wedding Weekend

Posted Oct 19, 2017 on Hotels
This was s nice place our family could hang out, swim, eat, and take a drive into Cincinnati and beyond for an aquarium visit as part of a family wedding weekend!
3 out of 5
by A verified traveler

Disappointed

Posted Oct 6, 2017
Mold on the ceiling in bathroom. Peeling wallpaper. Room not vacuumed. Sweaty smelling sheets, yuck! Powdered eggs for breakfast, yuck! Television barely worked. The room was good size. Nicely appointed with fridge and seating area. Lobby area was very nice. Breakfast included. WiFi was spotty.
5 out of 5
by Bridgette

Family small get away!

Posted Sep 27, 2017 on Hotels
My family and I needed time away. To relax and have a little fun. We went swimming and ate at good restaurants that surrounded the hotel. The weekend turned out great.
4 out of 5
by Pamela

Spacious, good value.

Posted Sep 18, 2017 on Hotels
Spacious and comfortable room - quiet. Temperature control was great. There was cigarette smoke / odor in the hallway near my room, which surprised me -- but it stayed in the hallway, so didn't bother me at all. Breakfast was the usual continental breakfast, the eggs & sausage / bacon were hot, and there was plenty of food available.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2017 on Hotels