North West Division Residences

"Great location "

"We booked our 4 night stay with our family of 4 and we loved our stay with them! Location is so convenient, especially if staying with young kids. The family room we booked was clean, well stocked with amenities, the hotel staff were very polite and friendly and helpful, they promptly responded to the requests we had, The breakfast buffet was really good with both local and western and kid-friendly options, baked goods and coffee was delicious. The pool area had a nice view with plenty of lounging areas. Would definitely recommend it to anyone looking to have a relaxing family staycation."

"The hotel coukdn't have been better. Although small (typical for Singapore), the room was extremely well organized, clean and comfortable. The front desk staff was outstanding. They even refunded me for the 1st night of my reservation, which I missed due to delayed flights and a missed connection. I call it classy! The hotel is also well located, next to China town and about a mile from the Gardens by the Bay. I highly recommend the Mercure ICON City Center for your stay in Singapore. "

"Horrible."

"Hotel is ideally located at the Jewel shopping centre which is at the Changhi airport. We were delighted the ease of arriving off our long flight. The check in was slow as only one member of staff who does that, but we were patient and eventually got key. I encountered two major issues that evening. Firstly the air conditioning in my room did not work. It was 27C and rising. Problems happen, and the real issue was this hotel runs on too little staff, so the front desk is always busy checking people in, and it took 4 visits to the front desk at night to generate any action. It became clear that the in room controls did not control the AC, and central; settings could in theory override the room settings. So long did the apathy and non conclusive action continue. My son was already asleep when it was concluded moving room was the best solution, and I had to ask twice for assistance, given we were unpacked, my son was asleep in the dark. In the morning it was as if the above had never happen, I got no flexibility or help from the team, leave aside the time wasted when I had wanted to quietly work, chasing them around the night before. "

"Small yet mighty hotel due to amenities including swimming pool, gym & laundry. Short walking distance to MRT lines, restaurants, food court, Bugis Street & Fort Canning. Staff is friendly & helpful. "

"Room was very clean and staff was great!"

"Just a stop over but would definitely come back for a proper stay. Nice staff and great rooms"

"Clean room "