Find Hotels with a Pool in Osterville, MA

"Subject: Concern Regarding the Handling of Third‑Party Reservations Dear Manager Bryan, I am writing to formally express my concern regarding my recent stay and my interactions with your staff. First, I urge Mansion House management to review the hotel’s internal systems and processes for handling third‑party reservations, as well as the competence and training of staff responsible for managing them. The misinformation I received—specifically the incorrect claim that the third reservation under Sheila Aseron did not exist—created an unnecessary and stressful situation and culminated in an improper charge for a fourth room. This fourth reservation was made solely because of the receptionist’s misinformation about the third, already confirmed, reservation. I was placed under pressure to book another room out of fear that one of the couples in our party would not have accommodations for the night. The non‑refundable policy was then applied to this fourth reservation, even though it was: • Made less than five hours before check‑in on the same date, and • Made while management was fully aware that there were already three confirmed rooms, one of which your own staff had failed to locate in your system. This reflects a serious lapse in accuracy of consumer information, system familiarity, and customer‑service judgment. Such incorrect reservation information, combined with pressure to book an unnecessary room, indicates that your current procedures for managing third‑party boo"

"Since the new ownership there have been many updates the past 4 stays. The effort put into the property and amenities is much appreciated. The room is always quiet and clean."

"great place to stay its convient clean although need more blankets and pillows ac works amazing but the hot tube or in room hot tubes need work on the hot water. everything is cleaned food was great gotta have there burgers also the kid that works in the market. hes awesome one helpful sweet great customer service not sure of his name but he needs a raise. he mad me happ comfortable and he was funny in a kind way. good personality. thank you kid."

"Everything was lovely and Sandy is always so kind at the front desk! Loved staying here the rooms are beautiful and it’s so nice to wake up in the harbor! "

"We love it here! "

"Perfect "

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"Good location. Nice stuff. Good breakfast. "

"Staff is friendly & accommodating Rooms are comfy & clean Great location, close to everything Indoor jacuzzi a plus!"