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"Hotel is in need of a good cleaning and renovation. Hallway carpet needs to be vacuumed and has threads coming up at numerous seams. Doors to hallways from elevator lobbies are showing major wear & tear with large paint chips & marks from the housekeeping carts. Breakfast offerings are very limited to waffles, powdered scrambled eggs, sausage patty, yogurt, instant oatmeal, cereal (corn flakes or Raisin Bran), toast or small blueberry muffins. Coffee is also weak. "

"Staff was very friendly "

"We booked the Hotel, called to check on the room as there was a Power outage in the area due to snow. We were told on the phone the room was ready. We arrived, went to check in. The women a reception informed us "You know we have no electricity, hot water, all facilities were closed. They were were willing to check us in, noting that there are only lights in the hallways. How about close the Hotel and halt booking? Terrible Managment."

"Very kind staff! I loved it here thanks for having me and my boyfriend stay at the hotel!"

"Bay view nice but if you choose „basket service“ it means NO service. TV had lots of channels but were of no relationship to handout in room. Cold floors (no rugs). Right next to hospital (possibly a good thing). Read about incredible breakfast….well increase if you are looking for packaged cheese sticks, boiled eggs (for real), cereal cups, etc. Nothing warm…frankly yuck… Way overpriced for what you get. If you are upstairs no elevator and stairway is steep and literally 2 foot or less wide…scary"

"During a hurricane the hotel lost all power for multiple days. There were no back-up generators, no access to food. The staff did not provide the Islander discount and refused any discount or refund for the second night that we cancelled after learning another hotel did in fact have a generator, heat and food. Zero customer service, not friendly, no interest in answering questions. Meanwhile, the guests pooled together and helped each other with finding food and coffee off site during 80 mph winds and blizzard conditions. The staff barely engaged or offered assistance. They ordered themselves food and picked it up during the storm without offering any help to the guests. The hotel was clean and nice, but the staff were useless."

"Staff are amazing, place is beautiful, clean and all around wonderful place "

"Terrible management. Don't stay here."

"Staff was great and patient during a horrible storm, many were stuck there and they made the best of it. I appreciated their professionalism."