Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 22, 2016
very nice hotel with lovely surroundings.food was great &the room was very nice
3 out of 5
by A verified traveler

Overall ok but expensive

Posted Jul 11, 2016
Check in confusion, given wrong room! Then not given all check in info. Asked for best room as special occasion and don't think that was done. Room was small. Clean and comfortable. Grounds beautiful but main building and decor dated - very 80s. Breakfast was expensive and selections were a little limited. Overall ok, but bit expensive.
5 out of 5
by A verified traveler

Nice hotel

Posted Jul 4, 2016
Pros: The staff were outstanding
Location: Spa was amazing and on site
Just starting to show signs of wear peeling paint in the shower, the bed was a little too soft and the scrambled egg was cold at breakfast. The baby cot provided could have benefitted from a mattress as we had to add additional sheets and covers to make it comfortable.
5 out of 5
by Suzanne B.

Excellent location room and food

Posted Apr 10, 2016 on Ebookers
We booked this for a last minute getaway and it was amazing !! I would recommend it to all
4 out of 5
by Aziz

This traveler left a rating score only Posted Apr 7, 2016 on Hotels
2 out of 5
by clelia from London

So poor service by Front desk..

Posted Apr 1, 2016 on Hotels
We had a really bad experience service wise during our journey. We would not mind about the service as long as we had a good bed and quiet room to sleep in. However, unfortunately we were missing a bed! To keep it short, we had to out our 20 months son in a normal bed as not cot bed were available and so din't have a Great night as he woke up in the middle of the nigh! My point is that except Faye the housekeeper manager that has been quite sympathetic and tried to arrange things for us. All the front desk staff on the first night and then morning have not been really sympathetic neither apologetic. So we then decided not to stay for our second night (been nicely waived the late cancellation fees, that was the best joke either from the front staff girl) Anyway, On the positive side: I have to note that the guys from the restaurant were really nice and friendly. And The surroundings is beautiful we had a gorgeous run around the property. But I don't think we will come back...
5 out of 5
by Dan from Lincoln

Fabulous and relaxing

Posted Mar 29, 2016 on Hotels
A fabulous hotel in a great nature park
4 out of 5
by Susan from southport

Posted Mar 26, 2016 on Hotels
Very nice would use again
4 out of 5
by A verified traveler

Room a bit small

Posted Mar 15, 2016
The room was beautiful but just a bit on the small side.
5 out of 5
by Claire

Posted Mar 2, 2016 on Hotels
The best nights sleep I've had in ages, would definitely go again!
Comment from Hotel Management
May 7, 2016 by Lucia Marin, Hotel Management
Dear Claire, Thank you very much for taking the time to write your review. We are glad to know that your stay with us was a positive and memorable one based on your rating and we are delighted to know that you had the best sleep here. On behalf of the whole team of Crowne Plaza Heythrop Park, we are looking forward to welcoming you back again! Best regards, Lucia Marin Guest Relations Manager