1. This is not a hotel, it is an apartment like they list on air b&b. 2. There is no parking at this hotel, and you will need to carry your luggage to the unit, as it is in a restricted no driving area 3. We could not leave our luggage at the hotel earlier in the day, and had to keep our rental car and extra day to store the luggage. 4. To get in to the apartment, you must call the number listed on the booking 72 hours prior to your check in date, which is a local majorca number. You must be able to call this number, and if you have American phone service, or internet phone service, you may not be able to call this number. I was able however to have hotel's com connect me to the agent. (thank you hotels.com for your help) We set an appointment for 4 pm As we were unable to telephone the agent directly, we arrived at the hotel at 3:00 pm and spoke with the cleaning lady. She was nice enough to phone the agent, as we could not. The agent said that he would be right over to the apartment. We then waited for 2 hours in the rain. The agent never came. We then went nearby to the museum, where we could use their internet and contacted hotels .com. They facilitated a call to the agent again. He said that he had come to the apartment at 3:10 and we were not there. This was a lie. He never came at that time. Finally, at 5:20 pm the agent arrived and we were able to get in to the apartment.