Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
2.2 out of 5
31% of guests recommend
2.3 Room cleanliness
2.7 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Do NOT stay here!

Posted Apr 27, 2016 on Hotels
Do NOT stay here unless you are a drug dealer or "lady of the night". I knew nothing about the neighborhood when I booked this hotel. As I was arriving, I realized I was in one of the worst parts of Mesa. When I went inside to check in there was a sign reading "No refunds on rooms if it's been more than 15 minutes since you checked in." Seriously? Never seen something like that before. Then as I was checking in, a couple homeless people came into the lobby and the front desk clerk addressed them as though she knew them, telling them she had no rooms for the night. Ok, I'm now certain this is a "special" hotel. However, it's late, I'm tired, my two kids are tired and it's just for one night. We get into the room and it reeks of cigarette smoke...everything...including the bedsheets. Heard people arguing outside, and at one point thought to myself "I wouldn't be surprised if the cops end up here at some point during the night." Sure enough, I woke up in the middle of the night and through the cracks in the curtains I could see the flashing red & blue outside.
3 out of 5
by A verified traveler

our stay

Posted Apr 5, 2016 on Hotels
No maid service our second day,mold in the shower, not amputee friendly shower. The room itself was fine, very outdated. We got what we paid for.
1 out of 5
by A verified traveler from Palm desert, CA

Disappointing stay

Posted Apr 4, 2016
Pros: Only the location.
Cons: Almost everything.
Location: Surrounding area looked very depressed, however it was withing easy driving distance of a visit to a company which had been scheduled.
We considered cancelling immediately, but stayed due to location, however we did cancel one night of our planned three night stay. Nothing about the room was satisfactory. Not enough towels or any Kleenex was provided. At least one pillow case was soiled, the sheets appeared dingy and stained, the bed spread had large holes burned it from cigarettes, the bathtub was stained and impossible to be cleaned. The carpet was dirty and stained, paint on walls was peeling. The old TV set had a terrible picture and very limited channels available. The room had a pervasive unpleasant smell. In short there were no redeeming features! The description in Expedia as very misleading.
1 out of 5
by A verified traveler

Posted Mar 28, 2016 on Hotels
The room was filthy! We didn't have wash clothes, only one towel, no Kleenex or shampoo. Free breakfast was asking the front desk for packaged muffins behind the desk.
1 out of 5
by David from Worst place i have EVER stayed!

Worst place i have EVER stayed!

Posted Mar 28, 2016 on Hotels
Worst place i have EVER stayed!
1 out of 5
by A verified traveler

Posted Mar 24, 2016 on Hotels
Pesimo hotel Terrible no se queden ahi Mala zona Sucio
1 out of 5
by A verified traveler from Globe, Arizona

Horrible motel,

Posted Mar 24, 2016
Pros: Nothing!
Cons: Everything needed improvement!
Location: The location was great.
Sheets had holes in them Tub was rusty You could hear people talking and making noise all night long There was no threshold for the door I would not stay there again or recommend it to nobody!
1 out of 5
by A verified traveler from Clinton, Ia

Didn't stay there, place was a dump.

Posted Mar 21, 2016
Not as advertised. Supposed to be king size bed suite. Pictures on website looked great very deceiving.
1 out of 5
by Rick from Fontana

Never HJ again

Posted Mar 19, 2016 on Hotels
Non smoking room smelled like smoke. Carpet had greases stains that might have indicated engine repairs in room. No towels in bathroom. Luckily I always travel with my own towel and pillow. The only good thing that I can say about the bed was it kept me off the floor. The only positive I have to say about the room was nice water pressure in the shower
1 out of 5
by A verified traveler from Chicago

Worst Hotel Stay Ever

Posted Mar 16, 2016
Cons: Everything
I tried to resolve my concerns with the hotel. They informed me that they were unable to compensate me because I booked my room through Expedia and that when Expedia contacted the hotel they would state my complaints and issue a discount. No towels to shower with and we were told that they have to be washed, the sheets on the bed were dirty when we checked in. I asked them to change the sheets the maid came in and put the same dirty sheets back on the bed and once again I was told that they have no more sheets to put on the bed. There was food on the floor under the bed from past customers and I pulled the bed from the wall for the maid to see. She pushed the bed back to the wall and left the food under the bed. The towel rack was nonexistent. The only thing left on the wall was one piece of the rack hook and a hook where one once was. The only means of compensation was to move us to another room with no clean sheets and a dirty washroom. The other hotels in the area a booked due to an event taking place. We had no other choice but to stay in a dirty hotel where the managers do not care.