Posted Sep 1, 2016
I made reservations at this hotel at the last minute due to a funeral. I purposely made it for 4 adults to make sure we had everything that we needed. I had to pay extra but I thought that it was going to be worth it. I was wrong. We flew in at 1 a.m. Portland time which was 3 a.m. our time. We were exhausted when we arrived at the hotel and went to bed. We got up with enough time for showers and getting dressed to go immediately to the funeral home for a family viewing. We were surprised to find out that there were only 3 towels in our room and less than a roll of toilet paper. We had no choice but to make due, get ready and leave. We arrived back at the hotel late that evening to find that our room was not cleaned and we were left only 2 towels. We tried to get more towels but was told they did not have any more. They offered swim towels that were smaller than the normal ones. The phone did not work and the clock did not work. The manager said that we should have checked the towels when we arrived and that she was there the next morning. She also said that we should not have to ask for toilet paper like we did but didn't seem to care that all of this happened. Being there for a funeral does not lend itself to extra time to make sure that the hotel has done there job. Also, The breakfast left a lot to be desired. There were many people waiting for the waffle maker that made the waffle stick, 2 kinds of cereal, and only apples as fruit.