“We stayed at the Hilton Garden in Porsmouth on numerous occasions and always without a problem. This time it was different. The air conditioning fan in our room was so noisy that we had to ask for a room change. The second room did not have the same problem but the sliding door in the shower kept on opening spontaneously every 30 seconds or so. I ended up washing my hair with one hand while keeping the shower door closed with the other. Otherwise there were no problems with our stay. The staff……
“Paid upfront via a third party (Expedia). Hotel staff acknowledged the prepayment but then charged my card for the entire amount the day we checked out. Hotel manager claims he does not see a charge on his end, however my card was charged immediately after the parking charge went through.”