There Needs to BE More Transparency
Posted Sep 11, 2016
The site is rustic and right on the water. It's not luxurious and I knew that going in. I wanted to hear waves crashing into the wall outside my cottage. I asked the owner of I could check in early and she accommodated me and said it would be $60 to do so. I was fine with that. She was super responsive when I called to get the early check-in together. I got their at about 4 am. I was placed in the Quepena which has a semi-private terrace and is designed for the single or budget friendly traveler (as described in my welcome letter). The cottage wasn't the one that was in the pictures advertised on Expedia, but I decided to make do. There are designed openings on the wall, so critters can easily enter. Wasn't thrilled about that, but I was going to make the best of it. There's only AC in the bedroom, so the rest of the cottage is super hot and muggy. I turned the AC on in the bedroom and crashed. When I woke up, the AC was off and it wouldn't turn back on. Then I went into my suitcase and it was teaming with ants. They'd found their way inside through the part that was unzipped. I had rum in bubble wrap but that didn't stop them. I shook everything out and rinsed out the bottles and put them in the fridge. A huge water bug was in the shower, but waterbugs are no biggie. I called the owner to still pay the $60, request bug spray, and to get the AC fixed. She wasn't surprised about the ants and said sometimes they won't be around for months and then they show up. She said she had
Comment from Hotel Management
Sep 25, 2016 by Bella Jane, Hotel Management
We regret Maya had this difficulty with the sugar ants, to be so small, what a pain they can be. These critters are widespread throughout the tropics. Unfortunately for Maya, as housekeeping reported, she had unwrapped candy in her suitcase as well as the bottle of rum. As Maya learned, even small bits of sugar will draw them inside. We have a contract with an exterminator who treats the property both inside the suites and the outside throughout the grounds. With Sugar Ants though, careful attention to keeping a suite clean while you are here is really important. Frequently we will go months without these ant visitors and then they will show up. If someone asks me if they will see a bug or ant or mosquito while they are in Puerto Rico, I cannot not say, “no” as they are a fact of life in the tropics.