- Liked: Amenities
- Disliked: Cleanliness
We arrived during the Coronavirus outbreak in the US. It was spring break, so occupancy was probably pretty high to begin. It cleared out while we were there. We brought our 3 kids and their grandparents, so there were 7 of us in 2 rooms. The upgrade to the family room was a mistake. The room was pretty rough. The beds were worn and uncomfortable, the door to the patio wouldn’t close and lock (1st floor with our patio pointed toward the street). There was not curtain for our room, which I immediately contacted the front desk to fix, it never was. They came to fix plumbing in our room later and I brought the curtain up again to no avail. I feel like the staff didn’t do their best. The kids pool was great for our 4, 6, and 8 year olds. They played and played there. The beach was also pretty good (not crowded because of Covid). Kids liked the zip line, but could only go twice which makes sense if it’s busy but seemed kind of dumb when there was no line. The baby paradise experience was bad for my 4 year old. They wouldn’t let his sister (6) in to play with him although there was no one else in there and the kids paradise hadn’t not opened. He wanted to play anyway so we left him thinking the staff member would play with him. Nope! I came by 15 minutes later and she was messing in her phone while he played by himself and 15 minutes later he was balling his eyes out when I came back and picked him up. The 6 year old did kids paradise activities on St Patrick’s day and had fun.