Ratings based on 618 Verified Reviews

3.4 out of 5
62% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New York, NY

Christmas 2017

Posted Dec 26, 2017
This hotel is under the process of remodeling, so there are not too many choices. No available WiFi on site which is frustrating No veggie or vegan food No clear indication for smoking areas whether tyou are in the rooms, the restaurant or the theater No activities for children or minors
Comment from Hotel Management
Jan 2, 2018 by Communication Coordinador , Hotel Management
Dear Guest, Thank you for taking the time to write us a review, the opinion of our guest is valuable to us. Regarding your comments is good to clarify, We have access to specific areas and identified in the hotel includes Wifi, activities for children in our mini club, family activities by our animation team in the beach area pool and theatre area. We have a wide variety of food for all tastes after the client indicate their preferences are taken into consideration to achieve the client needs. We regret not having fully met your expectations. It is our hope that you might consider giving us a second chance, so that we may provide you with the experience you were looking forward to. Best regards,
2 out of 5
by A verified traveler

Posted Dec 19, 2017
Instead of 4 star I would mark this hotel as 3 star - most of the staff do not even say hello - they do not speak English - food is low quality - sort of drinks at ok but several days they run out some cocktails like mojito
Comment from Hotel Management
Dec 21, 2017 by Communication Coordinador , Hotel Management
Dear Guest, Thank you for taking the time to write us a review regarding your experience in our complex, the opinion of our guest is valuable to us. We regret to know that we did not meet your expectation since one of our main objectives is obtain the satisfaction of our guests with the food quality, services, and facilities. We sorry the image that you obtained from us, due that it is not the image we are accustomed to offering our visitors. Since we work to maintain an effective communication with our clients and to satisfy their needs, by the hand of a trained, professional and friendly staff. Please rest a sure that Your criticisms are being evaluated and corrective action are going to be taken in order that these events do not occur in the future. Please let this not be a motive to stay with us once again in the future. Best regards,
1 out of 5
by A verified traveler from Maryland

Major Disappointment

Posted Dec 6, 2017
Pros: The nightly shows,
Cons: If you are going to offer inclusive, then make it inclusive. Travelers choose this deal for a reason.
Location: The excursions were fun .We went ziplining, horse riding, boogie driving, snorkeling, walking under the sea
We normally book all inclusive resorts for our vacations, so we can worry less about money or carry money on us. This hotel was horrible. The bathroom was too tiny, the villa style was prettier in pictures than in reality. The beach was a 7-10mins walk away but they had golf carts that takes guests to the beach. The food at the buffet.... make sure you get enough(or not enough because it was subpar) because you will be sharing your food with flies and mosquitos. The buffet was nothing special, i expected some traditional food but did not see much. I swear the wine was 90% water and 10% wine, keep in mind we booked the all inclusive deal, we actually had to buy bottles of wine to enjoy some wine. The juice drinks were bottled store bought(you can taste it), so the only safe beverages were water and beer. My last disappointment was the charge for the safe in the room ($3/day), and the internet/wifi ($10/day per device), who does that in this day and age. Overall , never ever ever booking this place again. Only nice part was the night shows they put on and the cart drivers were nice, don't expect much assistance from reception.
Comment from Hotel Management
Dec 8, 2017 by Communication Coordinador , Hotel Management
Dear Guest, Thank you for taking the time to share your opinion with us. It is good to know that you were enjoyed our entertainment and care drivers around the complex. On the other hand, Our areas are cleaned daily to control insects and clean spaces. We offer natural drinks, cocktails and other alcoholic beverages to all our guests with high quality standards. However, we regret not meeting your expectations. Please rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken. It is our hope that you might consider giving us a second chance, so that we may provide you with the experience you were looking forward to. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Cons: No railings in the in the pool or any where old people need them. I think you need them.
It was a very nice hotel. I like the cottages. That's all.
Comment from Hotel Management
Dec 4, 2017 by Communication Coordinador , Hotel Management
Dear Guest, We are very happy that you enjoyed your stay with us. We appreciate your detailed recapitulation and would like to thank you very much for letting us know the aspects of your stay, all which helps us to improve our services and provide the perfect holiday experience. We truly hope that in the near future, we will have the pleasure of welcoming you again. Best regards,
4 out of 5
by A verified traveler

Posted Aug 27, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
Dear Guest, Thank you for sharing with us and rest of traveler your remarks. It was pleasure received you in our hotel. We really appreciate the time you have taken to leave us the valuation of your good experience. We invite you to come back very soon, nothing will give us more pleasure. Best regards,
1 out of 5
by A verified traveler from Brooklyn, NY

There is no fine print...

Posted Aug 23, 2017
Pros: Regular hotel staff (waiters, bartenders) were excellent! Management was the problem
This is an abbreviated version of the letter that I sent to IFA headquarters: My “Superior” room had mold, leaks, and chipped furniture and the list goes on. I expressed my dissatisfaction with guest service and was ignored. I eventually called Expedia and I was told that I would be moved to another room the next day between noon and 2 p.m. After I spoke to a representative from Expedia, a maintenance staff member named Junior said he would make sure that the move is definitely going to happen. The next day (July 22), around 2pm I call the front desk to check on the status of the room switch. The claim they have no records of the room switch and transfer me to guest services., The reservation manager said that I could not be moved into another room because the hotel was booked and I had a promotional room and therefore, I could not get a renovated room. I wanted to check out, but I could not get a refund. And I worked really hard to take my family on this vacation and I didn’t want to take away from their experience.
Comment from Hotel Management
Oct 26, 2017 by Communication coordinator, Hotel Management
Dear Guest, Thank you for your time and sharing your opinion with us. We appreciate your positive feedback about our staff. We sincerely regret to know about your experience and the impression you may have received since this is not the image that we want to from our staff and installation. In our daily improvement process the comments of our guests are one of the most important part for being able to continue fulfilling wishes and expectations and we are sorry that on this occasion we did not manage to satisfy all your expectations. Although, during your stay, it was shown to you rooms of equal category but without success because you did not agree. Unfortunately due to the occupancy we could not show more of our rooms category. However we take the opportunity to tell you that we have different categories of rooms renovated and not renovated to accommodate the different demands of our guests, which all are in good condition. We would like the opportunity to welcome you back and demonstrate our commitment to our service and customer satisfaction. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Very nice hotel

Posted Aug 21, 2017
Very nice hotel, not too far from beach about 5 min walk, very nice pools only there was never enough lounge chairs for everyone. Staff was very nice and always willing to help and have good conversation. Food was not the greatest but was not too bad because of the many different options, always a lot of food. Great relaxing vacation!
Comment from Hotel Management
Aug 21, 2017 by Communication coordinator, Hotel Management
Dear Guest, Thanks for taking the time and sharing your impression with us about your recent stay at IFA Villa Bávaro Resort & Spa. We really appreciate your generous remarks of the positive sides of your vacation with us. Also for your mention the quality of the food helpful staff and nice location, that made your stay enjoyable. We truly hope to have the opportunity to welcome you again and provide you another amazing experience. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Punta Cana

Posted Aug 19, 2017
Hotel checkin was okay. Suggestion would be to greet guests with a better welcome greeting. Offer to store luggage in a secure room and not in the open. The staff in the main souvenir shop were not professional. I purchased a coffee cup and immediately after I paid for it I noticed a chip on it. I didn't even walk away from the counter and was given a huge hassle about it. The girls were speaking badly in Spanish not knowing I understood them. Bathrooms need fixing up. Lots of loose screws. Headboards need more cleaning too many stains. Recommend fans in the Playa club restaurant. Too many vendors being aggressive in selling products and excursions throughout the resort. Pools were great. Bartenders were very friendly. Gym equipment a little outdated. Overall, I would recommend this resort and enjoyed myself.
Comment from Hotel Management
Aug 19, 2017 by Communication coordinator, Hotel Management
Dear Guest, Thank you so much for taking the time to share your impressions with us. We are thrilled that you have enjoyed the check in process, pool area, our friendly staff and property. We regret to know that gift shop staff does not offer the best service to you, we will share your information with the staff to avoid equal situation We appreciate your detailed recapitulation and suggestions, would like to thank you very much for letting us know the aspects of your stay, all which helps us to improve our services and provide the perfect holiday experience. We look forward to the opportunity of welcoming you back to the hotel in the very near future. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2017
Beautiful beach, great villa style rooms. However, lobby services were terrible. The resort was very full and only three people were at the counter for check ins.
Comment from Hotel Management
Dec 20, 2017 by Communication coordinator, Hotel Management
Dear Guest, Thank you so much for share your review with. We appreciate your comments about our facilities and facilities. We regret to know that we did not fully meet your expectations. Be sure to consider your observations for improvement. We hope you offer us another opportunity for us to receive you in our facilities. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice Hotel with plenty of activities to do

Posted Aug 2, 2017
Food was great. Plenty of activities to do. However, the rooms was not comfortable because the bed was like sleeping in a rock. I end up with neck pain and my husband back pain. Also, I can't believe a Hotel with such reputation provide their guest with a mediocre cable tv. I have been complained since the first day I arrived there that the tv is not working. When they finally got it working, it didn't provide clear images and I only had 5 channels barely working. That was for me a minus points. Furthermore, when you came to a foreign country, you are expected to be introduced to the country culture as part of the entertainment, the theater didn't present not a single number that is authentic Dominican culture. Everything was American from Micheal Jackson to Madonna. I came from the USA to the DR for a change of scenery including from American entertainment. Finally, the housekeeping is horrible. Not only my room gets done very late in the day every time. the girls always forget something, either towel or toilet paper. I did enjoyed the facility though including the pool, the spa and the beach. Food was really good! I will not go back for a second time because of the room comfort.
Comment from Hotel Management
Aug 4, 2017 by Communication coordinator, Hotel Management
Dear Guest, We appreciate the time you took to share your comments with us. It is great to know, that you have enjoyed our great food and facility during your stay with us. We would also like to apologize for any inconvenience and we are really looking forward to welcome you again in our hotel, in order to give us the chance to show you our high quality of services. Best regards,