Ratings based on 1,140 Verified Reviews

3.2 out of 5
55% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Rio Rancho, NM

Very relaxing and enjoyable visit

Posted Nov 19, 2017
Pros: food
Cons: need to give toiletries.
Location: Neighborhood Walmart
Great customer service and reasonable prices. Found it very relaxing
2 out of 5
by A verified traveler from Santa Fe

Never again

Posted Nov 17, 2017
I know I got this room for a lower rate but never expected to get the room next to the maintenance room. Awoken by banging in the maintenance room, room needs to be renovated. Stayed before and loved it but now I will never go back. There were clearly other rooms available but I was put in the last room and honestly did not feel safe. I didn’t realize they put Expedia guest in the worst rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Logan, NM

Nice and quiet

Posted Nov 14, 2017
If you like fancy, keep looking, otherwise it's all you need for a good night's sleep. It has security gates. The rooms are older but very clean, and the bed was firm but comfortable. It's a great deal for the price.
2 out of 5
by A verified traveler from Arizona

There were bugs in our room

Posted Nov 13, 2017
Pros: The price for the room
Cons: No bugs in the room
Location: It was a good location for us.
The first room we got had bugs.The second room we were moved to had a heater that was not working. I was very disappointed.
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good loaction

Posted Nov 8, 2017
The breakfast area..just cereal and bread..went across the street to wecks
Comment from Hotel Management
Nov 10, 2017 by Kelsey, Front Desk Manager, Hotel Management
I am sorry to hear our full service continental breakfast didn't meet your needs but the Inn at Rio Rancho is conveniently located to numerous restaurants in walking distance, including Wecks.
2 out of 5
by A verified traveler from AR

Not how it looks like in pictures

Posted Nov 2, 2017
Poorly maintained, no iron, fridge or microwave in rooms. Old beat up furniture. Not clean. Breakfast was horrible! with some days old bread slices, with some single serve peanut butter and jam.
2 out of 5
by A verified traveler from Boise, ID

Vintage Hotel, but just not ready for guests.

Posted Oct 31, 2017
Pros: Overall vintage feel
Cons: Breakfast was awful, stale bread etc. Large facility but poorly lit. Parking was practically in the dark.
The hotel and convention facility has obviously been there for some time and has a lot of potential. It is really not ready for tourists. I hope they refurbish this gem soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
The Inn at Rio Rancho is an older hotel but well furnished. There were very few guests during our stay thus very quiet and we will certainly book again on our next visit to Rio Rancho.
Comment from Hotel Management
Nov 12, 2017 by Kelsey Bjork, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
3 out of 5
by A verified traveler from Washington, D.C.

Back in Time

Posted Oct 25, 2017
Pros: The hotel staff was wonderful.
Cons: Update the entire property
Location: Nothing significant to report
Everything was old and outdated. I had a box TV; no flat screen TVs. It was like taking a trip back in time.
Comment from Hotel Management
Nov 10, 2017 by Kelsey, Front Desk Manager, Hotel Management
Thank you for your recent stay with us and for sharing your experience. I am pleased to read that our staff made your stay pleasant but I am sorry there were some issues with the rooms. Please rest assured we have addressed this to ensure we improve.
1 out of 5
by A verified traveler from Washington

Filthy, run down - disgusting

Posted Oct 19, 2017
Pros: Not one thing
Cons: Rent a bulldozer and demolish this place, That would be an improvement
Location: Not much to do around here without a long hike to get there.
Before we booked this hotel, we called to find out how close the shuttle pickup to the balloon fiesta was to the hotel. We were told that the shuttle area was just across the street from the hotel, so we booked a room for four days. When we checked in, we found out that the pickup area was actually 1 mile down the road from the hotel, not "right across the street". Not a good start to our stay. We asked where we could buy some snacks to take with us the next day and were told by the front desk that there was a Walmart market "right behind the hotel". It was right behind the hotel - and 1/2 mile walk further away. On the way to our room, we were met with broken concrete walkways, parts of the walls and ceilings literally falling off, and rusty, poorly repaired stairs (no elevators). The room itself was a horror on it's own. Filthy carpet, chipped paint in the dirty sink, trash under the bed, sticky floor in the bathroom and the door to the bathroom hit the toilet every time it was opened. Since it was late at night, we decided to stay and hope for the best. Sleeping was nearly impossible because of the noisy air conditioner. The next morning, we had had enough and cancelled the rest of our reservation and checked in to the Hilton Garden Inn nearby at a much higher rate (that we gladly paid just to get away from this hotel. If you value any semblance of cleanliness, avoid this place like the plague.
Comment from Hotel Management
Nov 10, 2017 by Kelsey, Front Desk Manager, Hotel Management
Firstly, I would like to thank you for taking your time to review your recent stay at The Inn at Rio Rancho. I was very disappointed to read of your experience during your stay with us. I certainly empathize with the points you mention, especially about the cleanliness and the incorrect information you received. I will be addressing this with the concerned parties.