Amazing Staff & Baby Friendly
Posted Oct 1, 2016
As soon as we arrived at Azul Beach we were greeted with drinks and a fruit smoothie for my daughter. Thania from concierge was very informative, courteous, and helpful. We were able to chose a room scent from a variety of scents and were also able to chose from a variety of pillows to fit out comfort. We opted to upgrade for a swim up junior suit and we were very happy with our decision. When we arrived at our room, there were some item missing such as the coffee pot and room service menu but they were quickly brought to the room. All the baby amenities ( crib, changing table, bath tub, bath robe, monitor, bottle warmer, and bottle sanitizer) were also brought to our room quickly. I had some trouble with the AC but It was also addressed quickly, the remotes just needed to be changed out. Since we opted for the swim up junior suit, we were able to swim and access the swim up bar ( Gregorio at the bar was great!) while my daughter napped and we had the baby monitor handy. I can't say enough positive things about ALL the staff members, everyone was proffesional and polite, I am so grateful for the excellent service provided by all the staff members. I really wish I would've written down the names of all the waiters who assisted us, everyone went above and beyond to make sure we were well taken care of. All the restaurants were delicious and the margaritas were yummy! My daughter loved Azulitos kids club She was able to meet Sponge Bob, Patrick, and Boots which we all enjoyed!