Go to West Bay!
Posted Jul 22, 2015
When we arrived to the resort, there were two young gentlemen that took our luggage to our room for us and showed us around. Those two and the night receptionist were awesome and got us what we needed! When we got in the room there were only 3 bath towels and 1 wash cloth, but 4 of us staying, and there was no bedding to be found for the sofa bed. We went to the front desk and were assured that the additional towel and bedding would be delivered...it never was. We didn't receive our stuff until my husband went back up to the front office that night and requested it again. The only cover for the king size bed was a single sheet, which wasn't sufficient when I'm in a room with my husband who likes it very cold. The next day we requested an additional blanket 2-3 more times as well. We also had to ask for the beach towels more than once. Service at the restaurant was VERY slow as well! Only one of the excursions that we had arranged for had transportation; so a rental car, with a daily rate of $60, was needed. The pool lacked maintenance and had a lot of trash and plant life floating in it constantly. The slide was only fun once we found a bucket to take water up to the top to wet it down, since there was no running water going down it. Many switches and light fixtures in the room did not work, and the jets on the whirlpool-tub weren't working. I could go on, but I don't have enough characters left. The moral of my story is...stay in the West Bay area...it has more to offer!