“I canceled my booking with in 1 hour of making the booking. it was not the location I wanted. it showed refundable but when I tried to get my money back I spent days and hours on the phone with Expedia and the host. the charge was definitely from the host but they refused to admit they charged me. I waited for 7 business days and then Expedia gave me the go ahead to dispute the charge. I will never book with them again and their customer service is terrible.”
“I canceled my booking with in 1 hour of making the booking. it was not the location I wanted. it showed refundable but when I tried to get my money back I spent days and hours on the phone with Expedia and the host. the charge was definitely from the host but they refused to admit they charged me. I waited for 7 business days and then Expedia gave me the go ahead to dispute the charge. I will never book with them again and their customer service is terrible.”
“We absolutely ADORE this property! The location can’t be beat, parking is a breeze (you do have to figure out getting to it the first time), amenities are close and everything was clean and well-stocked. It IS on the 3rd floor up narrow stairs, but cute, Cute, CUTE!”
“We absolutely ADORE this property! The location can’t be beat, parking is a breeze (you do have to figure out getting to it the first time), amenities are close and everything was clean and well-stocked. It IS on the 3rd floor up narrow stairs, but cute, Cute, CUTE!”
“Super clean house! Very impressed with care and presentation of home. We didn't cook but kitchen seemed to have everything. We appreciated all the little extras left for us!”
“Super clean house! Very impressed with care and presentation of home. We didn't cook but kitchen seemed to have everything. We appreciated all the little extras left for us!”
“I think the best part was that there were little hidden restaurants well within walking distance. It was an excellent stay, the accommodation were cozy.”
“I think the best part was that there were little hidden restaurants well within walking distance. It was an excellent stay, the accommodation were cozy.”
“Bed was a full not a queen.
Room stank of marijuana.
Bed was an extremely worn out box spring that collapsed towards the middle. There were two twin beds in the closets we used instead but there was no spare bedding or linens in the place.
The only soap in the place was a hand soap. Nothing for showers. Only two towels. If you wanted to wash your hair or something you were out of luck.
The only dresser or place to put things was broken with a sign saying not to touch it.
We almost left……
“Bed was a full not a queen.
Room stank of marijuana.
Bed was an extremely worn out box spring that collapsed towards the middle. There were two twin beds in the closets we used instead but there was no spare bedding or linens in the place.
The only soap in the place was a hand soap. Nothing for showers. Only two towels. If you wanted to wash your hair or something you were out of luck.
The only dresser or place to put things was broken with a sign saying not to touch it.
We almost left……
“Great value, good location to get to major sites, had enough beds and bathrooms for our group. The downstairs bathroom had some issues that the host is planning to fix, and one of the bed frames was broken. There was some trash and random articles of clothing leftover from a previous guest. Host was very responsive, and neighborhood was quiet. House had everything we needed-gave it 4 stars due to the issues mentioned above. ”
“Great value, good location to get to major sites, had enough beds and bathrooms for our group. The downstairs bathroom had some issues that the host is planning to fix, and one of the bed frames was broken. There was some trash and random articles of clothing leftover from a previous guest. Host was very responsive, and neighborhood was quiet. House had everything we needed-gave it 4 stars due to the issues mentioned above. ”
“We loved our stay at this elegant apartment! It had everything our family needed for our one-week stay in St.Louis. It was clean and comfortable and felt like home away from home. We were happy to bring our newly adopted newborn baby there while waiting for the legal documents. Brandon was very good at communicating when we thought we needed to extend our visit and very flexible and kind when we ended up not needing to book extra days.
The neighborhood is super cute and safe to walk around for……
“We loved our stay at this elegant apartment! It had everything our family needed for our one-week stay in St.Louis. It was clean and comfortable and felt like home away from home. We were happy to bring our newly adopted newborn baby there while waiting for the legal documents. Brandon was very good at communicating when we thought we needed to extend our visit and very flexible and kind when we ended up not needing to book extra days.
The neighborhood is super cute and safe to walk around for……
“I will stay here again. It was a great location for my visit. Lots of room and amenities. Highly recommend this location if you are visiting the St Louis area. Barely a mile to get to Hwy 70, so easy access to St Louis, St Peter's, Wentzville etc. Maybe two blocks from Historic St Charles and Ameristar Casino.”
“I will stay here again. It was a great location for my visit. Lots of room and amenities. Highly recommend this location if you are visiting the St Louis area. Barely a mile to get to Hwy 70, so easy access to St Louis, St Peter's, Wentzville etc. Maybe two blocks from Historic St Charles and Ameristar Casino.”
"Drury might not be a luxury hotel, but it is the most generous and responsible hotel I have ever stayed with. This hotel really complies its aim to create happy customers. In my view, they do it much better than those 4-star and 5-star hotels.
Drury offers not only free hot breakfast, but also simple hot dinner (though they called it “snack”). Good coffee is provided at lobby all day. No resort fee. Over night parking is the only extra charge. The parking lot conveniently located to an attached building and is safe.
The location is perfect and safe. It locates just next to the aquarium.
Staff are friendly and very helpful and they do know how to comply the hotel’s policy (to create happy customers).
Our AC in room was out of order at 5AM during hot summer. We were waken up by the heat. We called the front desk, but at that time, they can only sent a big fan up to the room for us, as the maintenance staff would only be available at 8:00.
When we checked out, the front desk knew our experience, and told us that they would return what we had paid. They returned the room and parking charges, as well as the deposit right after we checked out. We were impressed with how the hotel's frontline staff handled this issue.
We will definitely choose to stay with Drury Hotels. This is the most generous and responsible hotel we ever experienced. They truly care about their customers."