4/10 Poor
Joyce H.
Mar 24, 2023
Good location, poor communication
My group arrived in San Diego at 5pm as mentioned to the host months prior. I was told that they will send me check in instructions shortly after my arrival. That was not the case. I sent them multiple message once we got the rental car about the check in process as I haven’t received any communications since I booked it in January. We also called the provided number many times. The first time no answer the the following ones went straight to voicemail. It wasn’t until more than 3 hours later I got the instructions to enter the apartment. By this time our group was worried we’d have to find an alternative place to stay for the night. The host asked if I checked out several days past my reservation, which of course I was home already. The communication and organization of this rental is questionable. The rental itself is in a convenient location and the place was decent for our group of 4.
Joyce H.
Stayed 3 nights in Mar 2023