NO HANDICAP ACCESSIBILITY!!!
Posted Dec 20, 2016
I would have to say this was one of our worst hotel experiences. First of all as soon as we walk in we were greeted with a sign letting us know we would be charged $15 a night for parking. Something which was NEVER mentioned to us at any time during our booking. Second, there was NO elevator or any handicap access to get to upper floors. My husband is currently handicapped, and unable to walk far distances. We were forced to get a room downstairs, away from our friends and family due to your facility not having an operating elevator. At times when I had questions and came to the front lobby there was no one there. There was even one point where there was an open door to a room with like a generator in it, in the middle of the hall way was a cart with tools, and all kinds of wires and tools all over the floor. This alone is a hazard, and my husband could've easily fallen. Not only that, someone could have easily gone into that room which was open and unwatched and moved around the wires or something. This facility seemed very unsafe, and hazardous. We had no choice but to stay since all other hotels were either booked and or more expensive. I am truly disappointed and feel I was robbed. I work very hard for my money and expect to be comfortable when traveling. This was just unacceptable.
Comment from Hotel Management
Dec 23, 2016 by Manager, Hotel Management
Thank you for the review of our hotel. I sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again.