Excellent location & comfortable room, service ok
Posted Aug 26, 2013
The location of the hotel is very convenient and if you like walking, the majority of the attraction could be reached in comfy shoes from there. The cable car stops just in front, don't miss a ride, it's a great experience.
Arrived after 16 hrs flight and the receptionist couldn't find our reservation (made more than 3 months in advance). Not even an apology, but a statement that it was just entered for the same date a month ago. After 30 min. taken to clarify it and since it was after 4 pm by then, we were checked into a handicapped room. The bathroom there wasn't appealing at all, so I had to contact the reception again and ask to change the room. Being in the hotel business for more than 10 years and knowing that mistakes could occur, made me stay calm, but the explanation with the wrong date entry wasn't welcomed, as I'm aware that my card would have been charged, or at least we would have been contacted, as we didn't arrive on the so reserved date... Not a nice first impression about the service at the front desk... The rooms are comfortable and kept clean. Wifi is free of charge. Overall, it's a nice place to stay for a few nights, whilst exploring the city. If booking online, better give them a call to confirm they are holding the reservation (although it says no need to call to reconfirm).