Ratings based on 5 Verified Reviews

3.4 out of 5
40% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sucre, Bolivia

Well, it's Bolivia.

Posted Nov 4, 2015
Pros: Comfortable beds, basic kitchenette, pool access, friendly staff, good breakfast (eggs, toast, juice, tea and coffee), AC, extra towels, fast WiFi.
Cons: Updated rooms, better communication with fitness center, more accommodating to Westerner's expectations.
Location: Hipermaxi a ten minute walk away, Second Ring (easy access to local transport) a five minute walk. Use the Crucero app for cheaper transport. Taxis=$
Honestly, I'm torn. I want to give an excellent review because it really was very good...for Bolivia. There were some inconveniences, minor and major, but that's what you get in this country. I was overall very pleased with the staff and their willingness to help us through these issues. They are dealing with a third party fitness center for their pool facilities, so some things are out of their control. One day the pool was out of service and (with prompting) they paid for us to spend the day in a neighboring hotel's pool facilities. For Bolivia this was AMAZING service. Not many places would have that kind of customer care. Then during a holiday (Day of the Dead) the facility had different hours than advertised, an inconvenience, but again, not the hotel's fault. Our fridge was not working well and they instantly fixed it. The AC in the living area was not working and they promised to get a technician, one didn't come, but we just kept the bedroom doors open and the place stayed very cool. So all in all, it was not a perfect experience. But for Bolivia, I was quite happy with my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

the only thing missing as the cofee...should have

Posted Mar 15, 2015
over all ias please with everything, the only thing i may say is that ,need to have cofee at all the time for guest .to serve themselves...it will be great.its not expensive and it is something that we love to drink all the time,not only in the morning..
3 out of 5
by Mark from UK

Outdated but comfortable hotel

Posted Oct 5, 2013
Pros: Friendly staff, nice location in one of the safer areas of the city
Cons: please invest some money in updating the tired looking rooms. Sofa bed was broken in my room.
Location: One of the best clinics in the city next door, next door to that is the racquet club whose facilities are free to hotel guests. nice outdoor pool
This hotel could be so much better with some investment!!. I cant argue with the prices though (although the nightly rate doubles if there are any expositions at the local Expocruz exhibition park, or during local holidays). I dont think any staff spoke english, or were reluctant to do so, a bit of an obstacle for international guests. One bugbear is that emails sent to the hotel webpage went unacknowledged and unanswered. However all staff friendly and accommodating which was really sweet. There is a restaurant on site and the food was ok (on the few occasions i used it). The area is nice but it is under the flightpath for some flights into el trompillo, so if youre not a fan of aircraft noise, take earplugs or consider somewhere further out from the city centre. Not sure if I'd stay here again on future visits to Santa Cruz but would not rule it out completely.
3 out of 5
by A verified traveler

disappointing

Posted Jun 7, 2012
Rooms were dark, air conditioning in one room not working, exhaust system bathroom on and off, light bulbs missing. Even after complaining, no changes. Needed to have room deodorized first day! Outside vegetation and building very pleasant!
3 out of 5
by Monique from Sydney NSW, Australia

no long 4 star

Posted May 8, 2012
Pros: helpful and friendly staff
Cons: grotty
Location: middle of nowhere
This is meant to be a 4 star hotel - well maybe it was 20 years ago, but not anymore! The obvious things were clean but everything else was suspect - the wardrobe dusty; the bedside table draws had another guests rubbish in it; bathroom shelf filfy; I certainly would eat of the supplied crockery - it looked very dirty! The staff on the other hand where lovely and helpful - except they wouldn't give us cereal instead of eggs etc (that would cost more!!!) Location is very queit and surburban - a long way from anywhere. and what is it about the non-existent lighting!? Why is every hotel room so dark??