Well, it's Bolivia.
Posted Nov 4, 2015
Honestly, I'm torn. I want to give an excellent review because it really was very good...for Bolivia. There were some inconveniences, minor and major, but that's what you get in this country. I was overall very pleased with the staff and their willingness to help us through these issues. They are dealing with a third party fitness center for their pool facilities, so some things are out of their control. One day the pool was out of service and (with prompting) they paid for us to spend the day in a neighboring hotel's pool facilities. For Bolivia this was AMAZING service. Not many places would have that kind of customer care. Then during a holiday (Day of the Dead) the facility had different hours than advertised, an inconvenience, but again, not the hotel's fault. Our fridge was not working well and they instantly fixed it. The AC in the living area was not working and they promised to get a technician, one didn't come, but we just kept the bedroom doors open and the place stayed very cool.
So all in all, it was not a perfect experience. But for Bolivia, I was quite happy with my stay.