Posted Aug 19, 2014
This is a 3 star with dated rooms but the staff made the difference. I stayed 4 nights and after the second night I had a problem with the boiler in the bathroom which was leaking. I went down to reception and spoke to Amir. He immediately suggested a change of rooms without even checking the problem or asking anything about it. In my opinion this is brilliant customer service. I have been in other hotels where I have had a problem with a room and have had to answer a series of questions and then had to speak to a manager where I've had to answer the series of questions over again. He also insisted I keep the bicycle I rented inside in a room behind reception for safekeeping. Again, it was his suggestion and not me asking. I also saw him with another guest who was going out but only had Euros. He changed their money with money from his own wallet, there was no question of charging commission, he was just happy to help out. He is a true asset to the hotel.
The first room I had was a twin room with a fantastic view over the city. One of the beds was soft and one bed was hard, I suppose it depends on your personal opinion about comfort. The breakfast was limited but there was bread, eggs, cereal, wurstel, ham and cheese. Hotels are expensive in Sarajevo so all in all I have to say this represented good value. Free wifi worked really well in the first room I was in but not so well in the second room. I was told at check-in that it may not work well in the rooms