Scottsville Castle Hotels

"easy to find out"

"Hotel was close to Rochester Airport and provided parking during a cruise. Shuttle to airport was very convenient. Room was very clean and comfortable.."

"Clean, good rooma, safe and all the staff was incredibly patient and efficient. Ty much ."

"The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again "

"Was very easy to check in and out. The room was clean amd tidy for all our needs. Really liked that then offered Coffee, tea, hot cocoa for drinks all day and they even let you pick up any fruit or items that they offered for breakfast in the evening."

"Nice property in a convenient location "

"The hotel was no better or worse than I expected. There is construction going on around the property which makes parking a bit inconvenient but not a big deal. However, I was awoken at 4 am by a stranger opening my door. "Oh sorry" he said, "Sorry" and closed it again. I don't know if he was another guest opening my door by accident (but why did HIS room key work on my door? or a staff member, but it was unsettling."

"Clean and comfortable"

"We love this place. The staff SAVED our vacation here. We had booked another hotel ahead of time when traveling from out of state. The other hotel had roaches, so we booked this place at almost midnight. The staff went out of their way to make sure we had a room that was clean and even asked if we needed any food. The decor is actually quite nice, and our room had new carpet and faux wood flooring in the bed area. We were SO thankful for the caring owners/staff! They really went above and beyond to make sure we were happy and taken care of. As far as any bad reviews, if you want the Ritz, then go there! For the price of the room, we were VERY pleased with everything. It's a laid back, family environment, and you can tell the staff and owners are proud of this place. They genuinely care about their customers. It wasn't the usual fake, pretending to be a 5 star resort... It was a genuine care and concern for us as a family, our needs, and our safety. And by the way, the food smell was amazing, so you may want to skim past some other comments! We will definitely be staying here again!"