Our flight was delayed and we arrived at 1 am, night staff demanded a deposit in cash and said it would be refunded, (Still have not seen refund), I think the night manager just kept the money. In the morning they demanded payment and made a scene in front of the other patrons, and charged me more than the Expedia rate, because my room had a window! and the room I booked was not available! They threatened to call the police and locked the lobby doors to prevent my party from leaving the lobby.. I Even speak Mandarin so there was no communication barrier. No it is not just a simple miss-understanding. Room was also dirty, A/C didn't work, bathroom was not clean, sheets were stained... BE WARNED NEVER EVER STAY HERE.... SO CROOKED. This hotel is part of a bigger chain...make sure you stay away from the HOME INN chain of hotels... I arrive home from my vacation and find that they charged my credit card twice!