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Clarion Hotel & Aqua Lagoon Waterpark

Photo gallery for Clarion Hotel & Aqua Lagoon Waterpark

Exterior
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional) | Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Clarion Hotel & Aqua Lagoon Waterpark

Clarion Hotel & Aqua Lagoon Waterpark

2.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
Map
1080 Riverdale St, West Springfield, MA, 01089

Explore the area

  • Popular LocationQ Pin 2's8 min walk
  • Popular LocationBig E2 min drive
  • Popular LocationMajestic Theatre3 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)24 min drive

Room options

About this area

West Springfield

Located in West Springfield, Clarion Hotel & Aqua Lagoon Waterpark is connected to the convention center. Olympia Ice Center and Holyoke Heritage State Park are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Q Pin 2's and Eastern States Exposition. Looking to enjoy an event or a game while in town? See what's happening at Big E or MassMutual Center. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.
Visit our West Springfield travel guideOpens in a new window
Map

What's nearby

  • Q Pin 2's - 8 min walk
  • Big E - 2 min drive
  • Majestic Theatre - 3 min drive
  • Holyoke Mall - 5 min drive
  • Paramount Theater - 5 min drive

Getting around

  • Springfield Union Station - 6 min drive
  • Logan International Airport (BOS) - 102 min drive

Restaurants

  • Rumbleseat - 4 min drive
  • McDonald's - 2 min drive
  • Donut Dip - 9 min walk
  • Chili's Grill & Bar - 9 min walk
  • Olive Garden - 7 min walk

About this property

Clarion Hotel & Aqua Lagoon Waterpark

Hotel connected to the convention center
Free continental breakfast, water-park access, and 2 coffee shops/cafes are just a few of the amenities provided at Clarion Hotel & Aqua Lagoon Waterpark. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool with a waterslide and a lifeguard on site
  • Free self parking
  • RV/bus/truck parking, express check-out, and a front-desk safe
  • Coffee/tea in the lobby, ATM/banking services, and a TV in the lobby
  • Guest reviews say good things about the bar, helpful staff, and location
Room features
All 262 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews speak well of the comfortable, spacious rooms at the property.
Extra amenities include:
  • Bathrooms with showers and shower/tub combinations
  • 42-inch LCD TVs with premium channels
  • Wardrobes/closets, on-request microwaves, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Refrigerator on request
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Sunday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Pool fee: USD 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20 per day
  • Service fee: USD 40.00 per stay
  • Facilities fee: USD 10.00 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001113250
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 4:00 PM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Frequently asked questions

Does Clarion Hotel & Aqua Lagoon Waterpark have a pool?

Yes, this property has an indoor pool. Pool access is from 4:00 PM–7:00 PM.

Is Clarion Hotel & Aqua Lagoon Waterpark pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Clarion Hotel & Aqua Lagoon Waterpark?

Self parking is free at this property.

What time is check-in at Clarion Hotel & Aqua Lagoon Waterpark?

Check-in is from 3:00 PM - anytime.

What time is check-out at Clarion Hotel & Aqua Lagoon Waterpark?

Check-out is at 11 AM.

Where is Clarion Hotel & Aqua Lagoon Waterpark located?

Located in the heart of West Springfield, this hotel is within a 15-minute walk of Q Pin 2's and Olympia Ice Center. Connecticut River and Big E are also within 2 mi (3 km).

Can I cancel my reservation for free at Clarion Hotel & Aqua Lagoon Waterpark and receive a full refund?

Yes, Clarion Hotel & Aqua Lagoon Waterpark offers free cancellation on select room rates, because flexibility matters! Please refer to Clarion Hotel & Aqua Lagoon Waterpark cancellation policy on our site for more details about any exclusions or requirements.

Clarion Hotel & Aqua Lagoon Waterpark Reviews

Clarion Hotel & Aqua Lagoon Waterpark Reviews

Reviews

5.8
Rating 10 - Excellent. 111 out of 795 reviews" "
" "10 - Excellent 14%
Rating 8 - Good. 183 out of 795 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 163 out of 795 reviews" "
" "6 - Okay 21%
Rating 4 - Poor. 172 out of 795 reviews" "
" "4 - Poor 22%
Rating 2 - Terrible. 166 out of 795 reviews" "
" "2 - Terrible 21%

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.7/10

Property conditions & facilities

4.9/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Thumbs down!
The place had no elevator. We had to drag our luggage up two flights of stairs. It took a half an hour to check in two rooms. Totally inefficient and annoying. The place was dirty and aged. I would not recommend this hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Robert

Stayed 1 night in Oct 2022

6/10 Okay

Damian

Business traveler
Liked: Staff & service
Needs a general renovation and upgrade- in some places the hallway was potent with cigarette smoke and the carpet in the hallway needed to be cleaned. The room was clean with clean sheets and that was good because I was concerned on the walk to the room it may not have been as nice as it was based on the rest of the building’s appearance.
Stayed 1 night in Oct 2022

2/10 Terrible

Alex

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It took 15 mins just for someone to be at the front desk, got to room and it was so hot a/c would not turn on and temperature was stuck at 78°. Tried contacting expedia immediately but because “front desk was closed” i couldnt get a refund and go to different hotel. I had to wait another 15 mins for someone at front desk to help with a/c. Tv was only allowed one channel. Garbage’s were overflown out front and it wasnt very clean or appealing. Then in the morning the cleaning person walked in without knocking at 10am an hour before checkout. We were so upset. One of the worst experiences ive ever had
Stayed 1 night in Sep 2022

2/10 Terrible

vytautas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
property is in terrible condition, brickwork crumbling, carpets dirty and old, washroom only partially painted = overall the building is very old and dirty - horrible - did not feel safe - would never stay there again
Stayed 1 night in Sep 2022

6/10 Okay

Rosario

Liked: Staff & service, room comfort
Okay Stay
The staff were very friendly. The “breakfast” is a grab-bag option of muffins, granola bars, juice, not a real breakfast bar. We stayed during a day when the water park is not open, make sure you check the water park days if that’s what your going for. The entire building had signs of moisture and light mold due to the water park being indoors. The stay was fine overall.
Stayed 1 night in Aug 2022

2/10 Terrible

charlaina M

Disliked: Amenities, property conditions & facilities
This hotel stated they jad a pool. The pool is only open from Friday at 4pm thru the weekend. I planned on using the pool and could not. They stated there was a restaurant ? It was closed. The outside of the hotel was very un kept and the inside was not much better. The manager would not work withe either to discount my stay...
Stayed 1 night in Aug 2022

6/10 Okay

Dawn

Traveled with family
Disliked: Property conditions & facilities
Inconvenience
They don’t state the pool is closed on certain days & that was the main reason for my family booking this trip at this location
Stayed 2 nights in Aug 2022

4/10 Poor

Helaina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property did not match the description at all. Our room was dirty and had to be switched. However, the staff were understanding and helpful
Stayed 1 night in Aug 2022

4/10 Poor

MICHELLE

Disliked: Cleanliness, amenities, property conditions & facilities
The whole building had a strange odor, which was worse in the room. The pillows were flimsy, the check in took far too long, and one of the staff was wandering the lobby playing music very loud on their phone. Got a soda from the soda machine, selected Diet Coke, but got a ginger ale, and it was warm. The only route to our room from the lobby was through the now defunct “water park” which was an eye sore.
Stayed 1 night in Aug 2022