Clarion Hotel & Aqua Lagoon Waterpark

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Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Desk, blackout drapes, iron/ironing board, free WiFi

Overview of Clarion Hotel & Aqua Lagoon Waterpark

Clarion Hotel & Aqua Lagoon Waterpark

2.5 star property
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
1080 Riverdale St, West Springfield, MA, 01089

Explore the area

  • Popular LocationJosiah Day House3 min drive
  • Popular LocationHolyoke Mall5 min drive
  • Popular LocationQuadrangle6 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)24 min drive

Choose dates to view prices

About this area

West Springfield

Located in West Springfield, Clarion Hotel & Aqua Lagoon Waterpark is connected to the convention center. Holyoke Mall is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Naismith Memorial Basketball Hall of Fame and Six Flags New England. Springfield Science Museum and Zoo in Forest Park and Education Center are also worth visiting. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby.

What's nearby

  • Josiah Day House - 3 min drive
  • Holyoke Mall - 5 min drive
  • Quadrangle - 6 min drive
  • Eastern States Exposition - 6 min drive
  • Springfield Museums - 6 min drive

Getting around

  • Springfield Union Station - 6 min drive
  • Logan International Airport (BOS) - 102 min drive

Restaurants

  • Carrabba's Italian Grill — 7 min walk
  • On The Border Mexican Grill & Cantina — 8 min walk
  • Olive Garden — 8 min walk
  • Donut Dip — 8 min walk
  • Bottega Cucina — 9 min walk

About this property

Clarion Hotel & Aqua Lagoon Waterpark

Central hotel connected to the convention center in West Springfield with water park
A water park (surcharge), an indoor pool, and a restaurant are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and 2 coffee shops/cafés are onsite. All 262 rooms offer free WiFi, coffee makers, and LCD TVs with satellite channels. Free local calls, hair dryers, and ironing boards are among the other amenities that guests will find.
Clarion Hotel & Aqua Lagoon Waterpark offers 262 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), an indoor pool, and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 2 coffee shops
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Lifeguards on site
  • Water park access (surcharge)

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator (on request)
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Lockers available
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Lifeguards on site

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator (on request)

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from January 13 2022 to February 28 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue
  • Select guestrooms
  • Swimming pool
  • Water park
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Fitness facility
  • Indoor pool
  • Restaurant
The following facilities are closed on Sunday, Friday, and Saturday:
  • Fitness facility
  • Indoor pool
  • Restaurant
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Pool fee: USD 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per day
  • Service fee: USD 40.00 per stay
  • Facilities fee: USD 10.00 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 4:00 PM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Frequently asked questions

Overall score and ratings

2.9
Rating 5 - Excellent. 101 out of 725 reviews
5 - Excellent 14%
Rating 4 - Good. 177 out of 725 reviews
4 - Good 24%
Rating 3 - Okay. 150 out of 725 reviews
3 - Okay 21%
Rating 2 - Poor. 156 out of 725 reviews
2 - Poor 22%
Rating 1 - Terrible. 141 out of 725 reviews
1 - Terrible 19%

3.2/5

Cleanliness

3.3/5

Staff & service

2.7/5

Amenities

2.9/5

Property conditions & facilities

1/5 Terrible

Business traveler
Disliked: Staff & service, property conditions & facilities
Pool was closed took too long to check in and was charged $50 too check in 2 hours early although my room was ready never again will I stay there !!!!!!!!
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Stay
The handicap room had a roll in shower which was nice. But there was black mold in it. The bathroom faucet had a constant drip. The bed was too high for an easy transfer from a wheelchair to the bed. The table in the room was not safe to eat at, it was broken. See picture below. Our second room had 2 double beds, but was very small and cramped. The tv didn’t work. There was a gross smell from the bathroom. But the beds were clean. The lifeguard in the water park sat on her butt the whole time we were there - eating! She clearly was not doing her job. When we checked in they sent us to entrance 2 “because it was easier - handicap accessible.” When we got there, there were 3 steps with no railings. Not handicap accessible for a wheelchair or walker. It was way too much money for a subpar hotel. The whole hotel looked like it was under construction.
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room was not clean propety was not well kept up refrigerator was old and noisy no instructions how use the tv
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Never again
Stayed 1 night in Aug 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel itself needs a complete renovation. Went with 5 other groups and everyone had a problem with there room. Trash everywhere, ceilings leaking on every floor, water damage on the walls, the room i stayed in had the window frame hanging off. Complete disappointment
Stayed 2 nights in Sep 2021