“Our experience was unacceptable. The lockbox did not work, and we were completely unable to access the property. We were left without a place to stay and ultimately had no choice but to make a new reservation at another hotel at our own expense. A functioning entry system is one of the most basic responsibilities of a hotel or property manager, and failing to provide access to a confirmed guest is a serious problem. This caused significant stress, inconvenience, and additional expense. Based on……
“Our experience was unacceptable. The lockbox did not work, and we were completely unable to access the property. We were left without a place to stay and ultimately had no choice but to make a new reservation at another hotel at our own expense. A functioning entry system is one of the most basic responsibilities of a hotel or property manager, and failing to provide access to a confirmed guest is a serious problem. This caused significant stress, inconvenience, and additional expense. Based on……
Pascual