Ratings based on 264 Verified Reviews

3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nee Hampshire

Cool hotel, relaxing and nice staff.

Posted Apr 30, 2017
The beach at the hotel is not ideal for spending a day, but was nice to sit outside and read or drink your coffee in the morning. The restaurant breakfast was convenient and delicious. I'm glad we rented a car for the week, so that we could drive to the nearby beaches which are amazing! Overall a fine hotel!
Comment from Hotel Management
May 4, 2017 by Mathilde, Hotel Management
Thank you for your great review ! Our beach is great to spend a nice and relaxing moment. Our hotel also offers a car rental service, which is great for visiting the island. Have you tried our Spa Cinq Mondes for a very relaxing moment ? We look forward to welcoming you again in our hotel
1 out of 5
by A verified traveler

Internet services provider

Posted Apr 16, 2017
The internet service provider blocks content which makes you feel like in a repressive country - not to the standards of a Mercure hotel - shame on you!
Comment from Hotel Management
Apr 19, 2017 by Mathilde J, Hotel Management
Dear Guest, I am sorry that you felt this way. I just have to say that most of our clients are happy with our internet connection. For your information, we are actually working again to improve the speed of the wifi so it will be even easier for all our guests to get connected. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with comfortable room for us and a kid.

Posted Apr 13, 2017
Hotel is located to where we better to rent a car. Best bakery is near by. We often got fresh bread with coffee. Also close to Margo where we found a very nice table cloth from France in good deal. Enjoyed so much visiting a couple of beaches and shopping in a French super market. That was a best vacation we've every had.
Comment from Hotel Management
Apr 14, 2017 by Mathilde , Hotel Management
Thank you for your nice comment ! We are delighted that you have enjoyed your stay, and hope to see you on your next visit in St Marteen. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Apr 9, 2017
Really nice hotel but needs microwaves in the room.
Comment from Hotel Management
May 16, 2017 by Mathilde J, Hotel Management
Thank you for your nice comment ! Regarding your remark about microwaves, please note this is an hotel and it is not allowed to cook in the rooms. We sincerely hope to welcome you again on your next visit in St Marteen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice complex, they offer everything one would need

Posted Mar 22, 2017
Room was clean and in order, plenty to do on the premises, small beach allowing for relaxation. would definitely stay there again.
Comment from Hotel Management
Mar 24, 2017 by Mathilde, Hotel Management
Thank you for your great review ! We are delighted that you have enjoyed your stay in our resort. Looking forward to welcoming you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Pros: Amazing renovation. It's like a brand new hotel
Location: Bay Rouge only 10 min walk away. Lots of restaurants nearby. Great scenery & facilities.
Bay Rouge only 10 min walk away. Lots of restaurants nearby. Great scenery & facilities.
Comment from Hotel Management
Mar 17, 2017 by Mathilde - Quality Manager, Hotel Management
Thank you for this nice review. Our island is full of gorgeous beaches and baie Rouge is one of them ! Looking forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

A wonderful week at Mercure

Posted Mar 2, 2017
Pros: See above
Location: Baie Rouge gorgeous (10 minute walk) although breakers rough, taxi to Marigot market and Phillipsburg, car to Anse Marcel, Grand Case dinner, marina.
The Mercure grounds were aesthetic, the marina location was delightful as were the restaurant and pool. Our room was comfortable and clean, although the chairs were not comfy. The young, bright, hardworking staff took care of anything we needed, mostly taxis, car rental and a malfunctioning room safe. We enjoyed the three dinners including the one with a great female sax player and the spa facial massage. The staff was also patient with my rusty French. Their English was so much better.
Comment from Hotel Management
May 16, 2017 by Mathilde - Quality Manager, Hotel Management
Thank you for such a nice review ! We are delighted that you have enjoyed your stay with us, and the facilities we offer to our guests : restaurant, Spa Cinq Mondes. We also have watersport activities for your next stay if you wish, perfect for a fun great day ! Looking forward to welcoming you again
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great place to do nothing!

Posted Feb 20, 2017
If you like going on vacation and hardly leaving the "compound" then this is your place! It has a nice size pool, small but charming "beach" by the lagoon, palm trees with hammocks, jet ski and water sports. A nice open air restaurant with a pretty awesome daily breakfast buffet. The staff (who were mostly french) was very nice and courteous. Also the art, large size "replicas" of famous contemporary artists like Keith Haring and Picasso on all the building walls. Pretty awesome! Probably would do better as an "all inclusive " but then again may lose its charm...
Comment from Hotel Management
Feb 24, 2017 by Mathilde, Hotel Management
Thank you for such a nice comment !!! Is is a pleasure to know that you have enjoyed your holidays with us !! Have you tried our Spa Cinq Mondes ?? It is wondeful for a relxing moment, our girls take really good care of you ! We hope to see you again soon Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg, NJ

THE BEST AMONG THE BEST

Posted Feb 16, 2017
It was a fantastic experience. Everything was EXCELLENT. Will stay there again and at the other hotels as well.
Comment from Hotel Management
Feb 17, 2017 by Mathilde, Hotel Management
THANK YOU !!! We will be happy to welcome you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Wonderful time

Posted Feb 4, 2017
Pros: It's called the art hotel for a good reason, murals and sculptures abound, making the grounds a visual feast. Very pleasant atmosphere.
Cons: We were very comfortable.
Location: We like this section on the French side, near local markets, restaurants, and a long walk or short ride to Marigot.
From first moment to last, experience was better than we were led to expect by prior reviews. Staff was very helpful (answering all questions graciously, loaning needed adapters, making change, printing out boarding passes). Newly renovated rooms were very comfortable and clean. Patio was lovely, as was pool. Restaurant food above average and ample, especially plentiful buffet breakfast. Overall we had a wonderful stay and won't hesitate to go back.
Comment from Hotel Management
Feb 7, 2017 by Mathilde, Hotel Management
THANK YOU !!! We are so happy that you have enjoyed your stay with us !! We look forward to welcoming you again soon ! Mathilde Quality Manager