Crowne Plaza Syracuse, an IHG Hotel

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Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Crowne Plaza Syracuse, an IHG Hotel

Crowne Plaza Syracuse, an IHG Hotel

3.5 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
701 E Genesee Street, Syracuse, NY, 13210

Explore the area

  • Popular LocationSyracuse University4 min walk
  • Popular LocationThe Oncenter10 min walk
  • AirportSyracuse, NY (SYR-Hancock Intl.)10 min drive
  • Popular LocationGreen Lakes State Park14 min drive

Choose dates to view prices

About this area

Syracuse

Located in Syracuse, Crowne Plaza Syracuse, an IHG Hotel is in the city center and near the airport. The area's natural beauty can be seen at Green Lakes State Park and State Park at the Fair, while Syracuse Stage and Jazz Central Theater are cultural highlights. Check out an event or a game at Carrier Dome, and consider making time for New York State Fairgrounds, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing and outlet shopping.

What's nearby

  • Syracuse University - 4 min walk
  • SUNY Upstate Medical University - 9 min walk
  • Onondaga County War Memorial - 9 min walk
  • The Oncenter - 10 min walk
  • Green Lakes State Park - 14 min drive

Restaurants

  • Phoebe's — 4 min walk
  • Phoebe's — 4 min walk
  • The Mission — 7 min walk
  • 317 @ Montgomery — 8 min walk
  • Laci's Tapas Bar — 8 min walk

Getting around

  • Syracuse Regional Transportation Center - 4 min drive
  • Hancock Intl. Airport (SYR) - 10 min drive

About this property

Crowne Plaza Syracuse, an IHG Hotel

3.5-star hotel in the heart of Downtown Syracuse
Close to Armory Square and Carrier Dome, Crowne Plaza Syracuse, an IHG Hotel provides free WiFi, a bar, and dry cleaning/laundry services.
Other perks include:
  • Breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Express check-out, a banquet hall, and concierge services
  • Guest reviews give good marks for the bar, breakfast, and helpful staff
Room features
All guestrooms at Crowne Plaza Syracuse, an IHG Hotel feature comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with rainfall showers and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, limited housekeeping, and desks

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM–11:00 AM on weekdays and 6:00 AM–noon on weekends: USD 8-15 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Computer station
  • Conference space (12500 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 15 per person (approximately)
  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Syracuse
Crowne Plaza Syracuse
Syracuse Crowne Plaza
Renaissance Syracuse
Crowne Plaza Syracuse Hotel
Crowne Plaza Syracuse
Crowne Plaza Syracuse, An Ihg
Crowne Plaza Syracuse, an IHG Hotel Hotel
Crowne Plaza Syracuse, an IHG Hotel Syracuse
Crowne Plaza Syracuse, an IHG Hotel Hotel Syracuse

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 385 out of 988 reviews
5 - Excellent 39%
Rating 4 - Good. 304 out of 988 reviews
4 - Good 31%
Rating 3 - Okay. 168 out of 988 reviews
3 - Okay 17%
Rating 2 - Poor. 85 out of 988 reviews
2 - Poor 9%
Rating 1 - Terrible. 46 out of 988 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is understaffed. That has been the case at every stay. Otherwise it’s a wonderful place.
Stayed 1 night in Nov 2021

1/5 Terrible

Traveled with family
Liked: Property conditions & facilities
Room was tiny, bathroom tiny. My grandson had to sleep on the floor. Disgusted I paid in advance. Would not have accepted such miniscule accommodation. I feel scammed and ripped off. Pissed away $579. Worst stay ever!
Stayed 2 nights in Oct 2021

2/5 Poor

Disliked: Cleanliness, staff & service
Huge clump of hair stopping up the shower drain, and musty mildew smell woke up with horrible allergies… room was stuffy, also trash in hallways bud light cans on table near elevator, loud toon positioned near the highway. Breakfast staff seemed overwhelmed and overworked. They had a bit of an attitude with guests .
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was disgusting. I can’t believe IHG keeps a property like this. Even though we had the AC on the heat came on in the middle of the night and my entire room smelled like it was on fire. I got up several times to make sure there wasn’t an actual fire. The next night I had to shut the system completely off so it wouldn’t happen again. The room was gross. The beds were comfortable and you couldn’t move without it making noise. The staff was very nice but they cannot save this property. It was awful.
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Base Price prior to taxes and fees at hotel was higher than what was quoted by Expedia.
Stayed 1 night in Oct 2021