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Crowne Plaza Syracuse, an IHG Hotel

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Exterior
Standard Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Standard Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Standard Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Standard Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Overview of Crowne Plaza Syracuse, an IHG Hotel

Crowne Plaza Syracuse, an IHG Hotel

3.5 star property

7.6/10 Good

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
701 E Genesee Street, Syracuse, NY, 13210

Explore the area

  • Popular LocationSyracuse University4 min walk
  • Popular LocationThe Oncenter10 min walk
  • Popular LocationCarrier Dome18 min walk
  • AirportSyracuse, NY (SYR-Hancock Intl.)13 min drive

Room options

About this area

Syracuse

Crowne Plaza Syracuse, an IHG Hotel is located in Downtown Syracuse, a neighborhood in Syracuse, and is in the entertainment district and near the airport. The area's natural beauty can be seen at State Park at the Fair and Thorndon Park, while Syracuse Stage and Jazz Central Theater are cultural highlights. Clinton Square and Museum of Science and Technology are also worth visiting. Spend some time exploring the area's activities, including outlet shopping and golfing.

What's nearby

  • Syracuse University - 4 min walk
  • SUNY Upstate Medical University - 9 min walk
  • The Oncenter - 10 min walk
  • Crouse Hospital - 13 min walk
  • Carrier Dome - 18 min walk

Getting around

  • Syracuse Regional Transportation Center - 9 min drive
  • Hancock Intl. Airport (SYR) - 13 min drive

Restaurants

  • Flame - 2 min walk
  • Franco's Pizzeria and Deli - 4 min walk
  • Phoebe's - 4 min walk
  • 317 @ Montgomery - 8 min walk
  • Wolff's Biergarten - 10 min walk

About this property

Crowne Plaza Syracuse, an IHG Hotel

3.5-star hotel located in Downtown Syracuse
Consider a stay at Crowne Plaza Syracuse, an IHG Hotel and take advantage of dry cleaning/laundry services, a bar, and a 24-hour gym. Free in-room WiFi is available to all guests, along with a business center and a restaurant.
Other perks include:
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and express check-out
  • Luggage storage, ATM/banking services, and free newspapers
  • Wedding services, concierge services, and meeting rooms
  • Guest reviews give good marks for the bar, breakfast, and helpful staff
Room features
All 277 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with rainfall showers and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, limited housekeeping, and desks

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 6:00 AM–11:00 AM: USD 8-15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (12500 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 8 and USD 15 per person (approximately)
  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Syracuse
Crowne Plaza Syracuse
Syracuse Crowne Plaza
Renaissance Syracuse
Crowne Plaza Syracuse Hotel

Frequently asked questions

Is Crowne Plaza Syracuse, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Crowne Plaza Syracuse, an IHG Hotel?

As of Dec 1, 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Syracuse, an IHG Hotel on Dec 25, 2022 start from $120.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Syracuse, an IHG Hotel?

Self parking is available for USD 15.00 per day.

What time is check-in at Crowne Plaza Syracuse, an IHG Hotel?

Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Syracuse, an IHG Hotel?

Check-out is at noon.

Where is Crowne Plaza Syracuse, an IHG Hotel located?

Located in Downtown Syracuse, this hotel is within a 5-minute walk of Community Folk Art Center and Syracuse University. Syracuse Stage and Jazz Central Theater are also within 10 minutes.

Can I cancel my reservation for free at Crowne Plaza Syracuse, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Syracuse, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Syracuse, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

7.6

Good

Rating 10 - Excellent. 389 out of 999 reviews" "
" "10 - Excellent 39%
Rating 8 - Good. 285 out of 999 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 164 out of 999 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 99 out of 999 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 62 out of 999 reviews" "
" "2 - Terrible 6%

8.0/10

Cleanliness

8.2/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

7.3/10

Eco-friendliness

2/10 Terrible

joan
Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The heating system in the room is so noisy it prevents sleep - the windows are not insulated - condensate builds up and drips on anything left below them . No servicing of rooms during a three day stay ... no mention of clean towels or anything else .... building is old and seedy - the staff, however, is very warm and accommodating ... but they can do nothing about the building condition
Stayed 3 nights in Nov 2022

2/10 Terrible

adam
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There were hairs in my bed & when I called to try and change my reservation Thursday morning I spoke with the rudest manager I have ever encountered
Stayed 1 night in Nov 2022

4/10 Poor

Ben
Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our heater was so loud that we couldn’t use it, and our room was cold. Also, there was blue painter’s tape all around the shower and bathroom. This room wasn’t really ready for guests. It was not worth the price.
Stayed 1 night in Nov 2022

8/10 Good

Meaghan
Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good! Rooms could use some attention but good for what we needed for the football game.
Stayed 2 nights in Oct 2022

6/10 Okay

liesa
Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel and structure needs an entire renovation
Stayed 4 nights in Oct 2022

10/10 Excellent

Patrick
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Clean rooms
Stayed 2 nights in Oct 2022

6/10 Okay

Antonella
Traveled with family
Liked: Staff & service
Friendly staff Hotel room was clean Bathroom is very small
Stayed 2 nights in Oct 2022

6/10 Okay

Rubilanna
Traveled with pets, Traveled with family
Disliked: Cleanliness
Liked: -the front desk staff was friendly and quick to help -parking was covered and plentiful and free for hotel guests Didn’t like: -there was mold in our room -no room service (as advertised) -breakfast staff ignored hotel guests (not enough staff here) -room was not cleaned and turned over while we were gone for the day -not worth the high hotel room price
Stayed 2 nights in Oct 2022

8/10 Good

Richard
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Richelle
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to University.
Stayed 1 night in Sep 2022