Great hotel, great location, great staff!
Posted Jan 10, 2017
My husband and I enjoyed our stay at Crown Plaza Syracuse while on a quick business trip. The hotel is in a great location and also less than a 10 minute drive from the airport. The staff was wonderful and always eager to help. The rooms and the hotel facilities are updated, clean and very nice. There is also a hotel bar that is open until midnight and a comfortable and attractive lounge area with several televisions. My husband and I ordered room service for lunch - our order arrived quickly and was delicious. The weather was bad so we decided to have dinner at the in-house restaurant - we enjoyed the food, the ambiance, and the service. We also utilized the complimentary hotel shuttle to and from the airport and found this to be a great perk, as there is no Uber in Syracuse. Additional perks include a complimentary drink at the bar upon arrival and complimentary coffee and fruits in the hotel lobby in the morning. We also requested to be on a high floor (16th) and enjoyed a wonderful view of downtown Syracuse. Overall the service was exceptional and we would definitely stay at this hotel again when visiting Syracuse.