Ratings based on 539 Verified Reviews

2.6 out of 5
39% of guests recommend
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UT

The whole place smelled like cigarette smoke.

Posted Jun 1, 2017
We were in a non smoking room (there was even a plaque on the door that said so) but it smelled so badly of smoke that our clothes smelled like it the next day.
Comment from Hotel Management
Jun 12, 2017 by General Manger, Hotel Management
I appreciate you sharing your comments with us. Your feedback is very important to us. It helps us improve our customer service. Thank you again and I apologized for the smell of the room.
2 out of 5
by A verified traveler from Idaho

Posted May 24, 2017
The room was nasty, wasn't very clean whatsoever!!!
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
The staff and I read your comments about your stay with us. I sincerely apologize that your room was dirty. I want to thank you for sharing your comments with us. Please accept my apologies and I do hope that you give us another opportunity to give you better service in the near future.
2 out of 5
by A verified traveler

Dirty rooms

Posted May 22, 2017
They don't care if somebody smoked in the non smoking rooms. There were ashes on the floor in between the bed and nightstand. Mold on the shower tiles in the bathroom. Flat pillows. You truly get what you pay for here. Staff was friendly but the room smelled and waa gross.
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
I received your review and wanted to personally respond to you. I'm truly sorry that your room was dirty and had ashes on the floor. Please accept my apologies and thank you for sharing your experience with us.
1 out of 5
by A verified traveler

Dont do it!! Crack motel

Posted May 15, 2017
Black mold on tile in shower. No hot water to take shower for 38 hrs of my 3 nite stay. No notice of construction workers coming into my room to measure for future remodel. Found a foiley in a drawer(drug paraphernalia/heroine!!) And the 2nd nite i was there at 3 am i awoke to a tow truck trying to steal my truck!! Apparently the motel gives a parking pass, if its not hanging on rear view mirror the tow company takes your vehicle! Oh and the motel gets a cut of the $ from vehicles towed off their lot... classic scam!! 3rd night there at 3am the tow truck showed up again and towed the car of a young couple That had a baby that had checked in earlier that day!! Messed up stuff!!
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
The staff and I read your comments and we want to apologize for the not having hot water during your stay. Please accept our apologies for the dirty room. We do provide our guests with a parking permit and we explain our parking policies to everyone at time of check in. We do this to avoid having any stolen, abandoned and non guests vehicles on our property. We don't received any money from the towing company but we do benefit with having a clean property.
1 out of 5
by A verified traveler from Idaho

Filthiest hotel I have ever seen

Posted May 10, 2017
Pros: Nothing
Cons: Everything
Location: I don't suggest you go to the location. I slept with a chair jammed against the door.
If I could have found another hotel, I would have moved. Also, they charge a $50 fee, in case you "damage" the room. Expedia does not mention this at the time of booking/payment. The check-in staff was pretty unpleasant. I went and purchased clorox wipes, and wiped every doorknob, switch, etc., before I dared touch it. Before I checked in, a party in front of me complained that someone went into his room and stole all of his personal care items, including a prescription cream for his leg. The check-in clerk was nonchalant. I suspect it happens frequently.
1 out of 5
by A verified traveler from Utah

Posted May 6, 2017
Stayed there for a couple hours because I wouldn't dare stay the night it stinks and it was so dirty. Worst hotel I been too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City Utah.

Hotel close to shopping and dining

Posted Apr 2, 2017
The staff at Crossland are great there is a lot of Maintenance that needs to be done the beds are so hard that you kinda ate when you wake up in the morning if you really sleep and that's not all of the beds because I stayed there before and the bed was fine this one was just extremely hard the lock on the front door was broken. But all in all Android my stay the room was clean
1 out of 5
by A verified traveler

DO NOT STAY HERE

Posted Apr 2, 2017
Room was old, dirty, and stunk like smoke even though it was "non smoking." Check in was extremely slow. I am from out of town and forgot to put the parking permit in my car. When I got up to leave early the next morning my car was gone. They had it towed. The lady that had to get up at 5 am to let me back in my room was extremely rude. Cost me $300 to get my car out of impound. Most expensive nasty hotel stay ever.
2 out of 5
by A verified traveler

Suboptimal conditions.

Posted Mar 22, 2017
Was supposed to stay in non-smoking room, but this places clients apparently smoke in any room regardless. Bedsheets had cigarette burns in them. Staff was really friendly.
1 out of 5
by A verified traveler from J

1980's Decor Hotel

Posted Mar 15, 2017
Was absolutely disappointed with the condition of the room. The Furnishings were from the 1980s. There was a huge stain on the ceiling above the bathtub which looks like it leaked. The floor was horrendous. The carpet was disgusting. There was a piece missing in the kitchen for the cabinet. There were no forks no knives no plastic glasses cups of any kind no toaster nothing. The bed was very basic comfortable queen-size with one sheet one blanket two pillows. The bathroom had two towels to face cloths and a washcloth that I had to use to plug the drain in order to take a bath. The bath was gone Black stains show off the white porcelain from age. This room also had a horrible old paint. I'm never coming here again or would recommend this place to anybody. And they made a big deal about the deposit I want to know for what. I have actually done Pest Control It crack houses that look better than this room.