Very loud and no attention to special instructions
Posted Jul 25, 2015
We had a different hotel booked prior to this one, but called a few days out to double check that they had baby cribs. They informed us that they were not guaranteed to anyone. So we worked with Expedia to help us find a hotel that could guarantee us a crib for our 8 month old baby. Ophir promised us that a crib would be in the room so we switched to this hotel even though the reviews were worse than our first hotel. To our dismay upon arrival, the room was filthy. After 14 hrs of travel I would not put myself, my 2 yr old, or my 8 month old in that bathroom shower. The mildew was so bad I feared a lung infection. The curtains were dirty. The room was located on a very busy street and all we heard were cars and sirens all night. And to top it all off, there was no crib. We asked about the crib and the guy told us that he didn't know we needed a crib. He pulled up our reservation and it was right there on the screen that we needed a crib. He apologized, but said he could do nothing about it. Our arrival was after midnight on a very late flight so there was nothing we could do. Our baby could only safely sleep on the floor as the double bed was too high off the ground for her to sleep up there with me safely. At 8 months, she rolls around a lot in her sleep. I was disgusted to put blankets on the dirty floor and put her down like a dog.