Beware - tired resort with it or miss service
Posted Aug 16, 2016
The sole redeeming feature of this resort is the beach. All other aspects of the rooms, pools, restaurants, entertainment, service, etc. are exceedingly mediocre. I feel that TripAdvisor really misled us (usually so reliable) on the quality of Sandals Emerald Bay so I want to make sure there is a review here which accurately represents the shortcomings of this so-called luxury resort.
-All buildings, fixtures, furniture, etc. are tired, peeling, scratched, scuffed, ancient, worn discolored and unappealing. The instant that we walked into the hotel and saw how ragged the Sandals welcome mat was, my heart sank.
-The rooms are similarly old and tired. The combination of many small things eventually makes one wonder why you are paying so much for a week by the beach (broken faucet, mirrors with messages still on them from past guests, 3 mismatched glasses with which to enjoy the wretched minibar, etc.)
-While we did have a number of good experiences with the staff (Heston, Carly, Max, Aaron were all lovely), the service is generally uninspiring. We had one extremely rude bartender in the Drunken Duck; Sandals doesn't seem to care much about how their employees represent the brand
-Entertainment... what entertainment ? Truly abysmal. Try Grand Iberostar Rose Hall or Paradisus in the DR.
-The food was poor but the worst part of it was the lack of choice. They claim there are 7 restaurants but really, there are only 2, as you have to have reservations for the rest.