We generally stay at Hamptons, don't have issues.
Ok so I rented 2 rooms for our family. They put us on 2 separate floors. My daughter checked in 20 minutes prior to me. Her room was not ready. When I checked in a overheard the customer in front of me complaining that the pool was too cold (NO heat) so staff called a sister hotel to allow this family to go over there. Service desk never said anything to me about the pool so I asked and yes there is no heat in the pool. I asked about using the sister hotel pool. Staff was visibly irritated and told me if I didn't like I could cancel my reservation and go somewhere else. The desk staff were rude, cutting off customers and over talking people. Odd check in.
It gets worse. The cleaning crew was still cleaning rooms at 8pm at night, halls crowded. But did they clean?? Greasy headboards, dirty mirrors, make up on comforter (I don't wear makeup).
They also had a hockey team staying. Kids running up and down the halls, yelling playing in elevators. Staff did nothing to calm the situation. This went on until 11:30pm, when someone pulled the fire alarm. Yup fire alarm.
From beginning to end by far the worst hotel I have ever stayed at. We generally stay at hotels about 6 to 8 times a year.
There are many hotels in the area to stay at, avoid this Hampton.