Title: Roc Jungle Tulum Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=66177481&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Roc Jungle Tulum Travelers start their day with a continental breakfast at this jungle oasis near Tulum Beach, where bike rentals and concierge services connect them to nature ## Photo gallery for Roc Jungle Tulum ![Exterior - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/f9cda7ee.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Shower, bathrobes, slippers, towels - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/fdc4878b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Jungle Suite, Jungle View | In-room safe, blackout drapes, iron/ironing board, free WiFi - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/864de2a7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, blackout drapes, iron/ironing board, free WiFi - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/f7860df3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/10c0d906.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Roc Jungle Tulum provides a peaceful retreat surrounded by lush gardens. Guests can relax by the outdoor pool or venture into the nearby nature reserve. The property offers free in-room WiFi to stay connected while enjoying the tranquil environment. ## Reviews 8.0 Very good ## Popular amenities - Breakfast included - Pet friendly - Parking included - Free WiFi - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Apr 1 - Apr 2](https://www.expedia.com/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 2 - Apr 3](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Jungle Suite, Jungle View ![Jungle Suite, Jungle View | Bathroom | Shower, bathrobes, slippers, towels](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/30c32928.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jungle Suite, Jungle View 9.4 Exceptional 6 reviews - Garden view - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![8 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/123f45ea_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All inclusive - 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On private beach - Pool - Breakfast included - Spa 9.0 Wonderful 231 reviews $239 nightly $292 total Apr 24 - Apr 25 Total with taxes and fees [](https://www.expedia.com/Tulum-Hotels-Ana-Y-Jose-Hotel-Spa-Tulum.h1207436.Hotel-Information?chkin=2026-4-24&chkout=2026-4-25&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1e55bfbe-b975-416b-9e3d-b59b27168b12&top_cur=USD) Ad ![In-room safe, individually furnished, blackout drapes](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3390000/3389400/3389380/34d8262a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### BE Destination Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 539 reviews $440 nightly $527 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information?chkin=2026-4-6&chkout=2026-4-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1e55bfbe-b975-416b-9e3d-b59b27168b12&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Roc-Jungle-Tulum.h66177481.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Roc-Jungle-Tulum.h66177481.Hotel-Information) ## About the neighborhood Located near a private beach, Roc Jungle Tulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.com/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.16648%2C-87.45357&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tVtlH8DubDQ_cv1G_Zx8RQQ9ZSk=) Carretera Tulum-Boca paila Km 5.5, A 100 mt de la Calle Principal, Tulum, QROO, 77760 ### What's nearby - ![Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -](https://images.trvl-media.com/place/553248621579093709/024b718d-8084-4636-a421-dcb0bb624b7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Beach 5 min walk \- 0.3 miles - ![Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032](https://images.trvl-media.com/place/553248621532630720/59b67a72-cd4d-48d1-bf48-46cf103b7c0b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa Paraiso 8 min drive \- 3.6 miles - ![Tulum Mayan Ruins](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 14 min drive \- 7.5 miles - SFER IK 2 min drive \- 1.2 miles - Ven a la Luz Sculpture 3 min drive \- 1.6 miles ### Getting around - Tulum Intl. Airport (TQO) 54 min drive ### Restaurants - Mia Restaurant & Beach Club 17 min walk - Ziggys Beach Club 16 min walk - Taboo Beach Club 12 min walk - Maya Tulum 8 min walk - Chambao 12 min walk ## About this property ### Roc Jungle Tulum Hotel near Tulum Beach You can look forward to free continental breakfast, a terrace, and a garden at Roc Jungle Tulum. In addition to laundry facilities and a gym, guests can connect to free in-room WiFi. Other perks at this hotel include: - Outdoor pool access nearby - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and smoke-free premises - A dock, a nature reserve, and luggage storage Room features All guestrooms at Roc Jungle Tulum feature thoughtful touches such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes. Extra amenities include: - Bathrooms with showers ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6470000/6468300/6468296/14be72b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diamante K - Inside Tulum National Park Zona Hotelera - Pool - Spa - Free WiFi - Restaurant 8.6 Excellent 786 reviews $62 nightly $78 total Apr 14 - Apr 15 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=6468296&PinnedHotelID=6468296&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/100000000/99360000/99354400/99354380/46ef0726.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### UMi Tulum Zona Hotelera - On private beach - Pool - Breakfast included - Spa 8.8 Excellent 103 reviews $332 nightly $405 total Apr 2 - Apr 3 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=99354380&PinnedHotelID=99354380&HadPinnedHotel=true®ionId=-1&adults=2) ![Oceanfront Suite with Plunge Pool | Premium bedding, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32790000/32787700/32787679/20848737.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ikal Hotel Tulum Zona Hotelera - 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Pool - Spa - Pet friendly - Parking included 9.0 Wonderful 385 reviews $217 nightly $266 total Apr 8 - Apr 9 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=36180839&PinnedHotelID=36180839&HadPinnedHotel=true®ionId=-1&adults=2) ![Oceanfront Two Double Beds Minipool | Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/17000000/16480000/16476900/16476867/7964f296.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maya Tulum by G Hotels Zona Hotelera - Pool - Spa - Pet friendly - Parking included 7.8 Good 432 reviews $103 nightly $128 total Apr 27 - Apr 28 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=16476867&PinnedHotelID=16476867&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=66177481,6468296,99354380,32787679,15937308) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free continental breakfast available daily 8:00 AM to 11:00 AM ### Things to do - Bicycle rentals - Gym - Outdoor pool (guest access) ### Family friendly - Access to nearby outdoor pool - Laundry facilities ### Conveniences - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Direct access to a private beach - Dock - Garden - In a nature reserve - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator (single-level property) ### More - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Private bathroom - Shower - Slippers - Towels provided ### More - Air conditioning - Iron/ironing board on request - Mobile key entry - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: USD 25 ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Hotel Roc Luxe Tulum - Adults Only\] The host will greet guests on arrival If you arrive at the property after hours, you'll need to check in at an alternate location: \[Hotel Roc Luxe Tulum - Adults Only\] If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets stay free Welcoming dogs and cats only 1 total (up to 18 lbs per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Pet deposit: USD 200 per stay - Late check-out fee: USD 25 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available ### We should mention This property does not have elevators ## Frequently asked questions ### Does Roc Jungle Tulum have a pool? ### Is Roc Jungle Tulum pet-friendly? ### How much is parking? ### What time is check-in at Roc Jungle Tulum? ### What time is check-out at Roc Jungle Tulum? ### Does Roc Jungle Tulum provide a shuttle to the airport? ### Where is Roc Jungle Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Roc Jungle Tulum Reviews 8.0 ### Very Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Amenities ### 8.4 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 22 8 - Good 9 6 - Okay 8 4 - Poor 3 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Rachel Jul 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel! ##### Rachel Stayed 1 night in Jul 2022 Verified ### 10/10 Excellent #### Daniella Apr 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend, boho chic property perfect for relaxing. ##### Daniella Stayed 2 nights in Apr 2023 Verified ### 10/10 Excellent #### ILYA Feb 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful. ##### ILYA Stayed 4 nights in Feb 2023 Verified ### 10/10 Excellent #### EDISON Jul 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC! ##### EDISON Stayed 7 nights in Jul 2022 Verified ### 10/10 Excellent #### Paul Jan 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up. ##### Paul Verified ### 10/10 Excellent #### Mauricio Nov 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio del staff en general es genial, especialmente de Julio (jefe de Concierge) que me ayudó bastante con recomendaciones y reservas antes y durante mi estancia! También Marcelino me brindó excelente atención en el bar. Sin duda volveré. ##### Mauricio Verified ### 10/10 Excellent #### Tyler Nov 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities LOVE! ##### Tyler Stayed 4 nights in Nov 2022 Verified ### 8/10 Good #### Luis Nov 3, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Nos hospedamos en ROC JUNGLE dos noches y la tranquilidad durante el día y la noche es excelente, solo ruidos de la naturaleza. Experiencia agradable ##### Luis Verified ### 2/10 Terrible #### sandra Aug 11, 2022 Disliked: Cleanliness, staff & service, amenities Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌ ##### sandra Stayed 3 nights in Aug 2022 Verified ### 4/10 Poor #### Justin N May 10, 2022 Disliked: Staff & service, amenities, property conditions & facilities Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff. ##### Justin N Stayed 5 nights in May 2022 Verified ### 4/10 Poor #### Erika May 9, 2022 Liked: Cleanliness Disliked: Amenities, property conditions & facilities noisy ##### Erika Stayed 2 nights in May 2022 Verified ### 2/10 Terrible #### Mollie May 7, 2022 Liked: Amenities Disliked: Cleanliness, staff & service We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again. ##### Mollie Stayed 1 night in May 2022 Verified ### 4/10 Poor #### Madeline May 4, 2022 Disliked: Staff & service, amenities the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again. ##### Madeline Stayed 3 nights in Apr 2022 Verified ### 10/10 Excellent #### Travis Apr 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great! ##### Travis Stayed 4 nights in Mar 2022 Verified ### 6/10 Okay #### Joshua Mar 19, 2022 Liked: Cleanliness Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay ##### Joshua Stayed 5 nights in Mar 2022 Verified ### 10/10 Excellent #### Jan Mar 16, 2022 Liked: Cleanliness, staff & service, room comfort #### Unique, not for all, fun for us The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place. ##### Jan Stayed 3 nights in Mar 2022 Verified ### 10/10 Excellent #### inocencio Mar 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel! Muy buena la atención del personal! Sin duda regresaría a el mismo hotel!! ##### inocencio Stayed 2 nights in Mar 2022 Verified ### 10/10 Excellent #### Terance Mar 3, 2022 Liked: Cleanliness, amenities, property conditions & facilities Purpose of my stay was to unplug and this provided exactly that for me in everyway. ##### Terance Stayed 1 night in Feb 2022 Verified ### 10/10 Excellent #### Mathias Mar 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Experiência única Experiência única. Ficamos em uma xabana no Garden com uma banheira ao ar livre. Quarto muito espaçoso com ar condicionado. É bom lembrar de levar repelente por causa dos mosquitos, principalmente se for ficar relaxando na rua de noite. O hotel tem uma recepção incrível, atendimento personalizado e uma piscina na beira da praia de tirar o fôlego. ##### Mathias Stayed 1 night in Feb 2022 Verified ### 10/10 Excellent #### Santiago Feb 22, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El staff muy atento durante toda mi estancia ##### Santiago Stayed 3 nights in Feb 2022 Verified ### 10/10 Excellent #### Claudia Feb 16, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación, atención y servicio. ##### Claudia Stayed 3 nights in Feb 2022 Verified ### 8/10 Good #### Tracy Feb 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything! ##### Tracy Stayed 7 nights in Jan 2022 Verified ### 8/10 Good #### Carl Feb 5, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing ##### Carl Stayed 7 nights in Jan 2022 Verified ### 10/10 Excellent #### Alyssa Feb 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beach luxury Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!! ![](https://a.travel-assets.com/ugc/hotel-reviews/9713FBE49700F1669C10FB427D1C9D40E0631A8C1643824299576.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/763E7AC3C5435A26361DCB1418671FADDC474D6F1643824308189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BA63B99797043A88E0BB2A1DDC0B0A7F171225531643824299880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A91D650DAF9AAFFB1EA6552824AA39B631FCB5BE1643824304629.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alyssa Stayed 4 nights in Jan 2022 Verified ### 6/10 Okay #### Verified traveler Jan 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Peligroso Tulum El hotel muy bueno, Tulum muy inseguro, peligroso, el próximo Acapulco en puerta. ##### Verified traveler Stayed 2 nights in Jan 2022 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Mereva Tulum](https://www.expedia.com/Tulum-Hotels-Mereva-Tulum-By-Blue-Sky.h8371779.Hotel-Information) - [Barbarella Tulum](https://www.expedia.com/Tulum-Hotels-Barbarella-Tulum-Adults-Only.h74898483.Hotel-Information) - [Valhalla Residence by Biwa](https://www.expedia.com/Tulum-Hotels-Valhalla-Residence-By-Biwa.h46124059.Hotel-Information) - [We offer you the best care from the first to the last day of your stay in Tulum.](https://www.expedia.com/Tulum-Hotels-We-Offer-You-The-Best-Care-From-The-First-To-The-Last-Day-Of-Your-Stay-In-Tulum.h55094076.Hotel-Information) - [Jungle Lodge Boutique Hotel Adults Only](https://www.expedia.com/Chemuyil-Hotels-Jungle-Lodge-Boutique-Hotel.h57742822.Hotel-Information) - [Aloft Tulum](https://www.expedia.com/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) - [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.com/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) - [Cormoran Boutique Hotel & Cenote Tulum](https://www.expedia.com/Tulum-Hotels-Cormoran-Boutique-Hotel-Cenote.h33808877.Hotel-Information) - [Una Vida](https://www.expedia.com/Tulum-Hotels-Una-Vida.h16587861.Hotel-Information) - [Playa Canek Beachfront Eco Hotel](https://www.expedia.com/Tulum-Hotels-Playa-Canek-Beachfront-Eco-Hotel.h13515283.Hotel-Information) - [Watal Tulum Hotel](https://www.expedia.com/Tulum-Hotels-Watal-Tulum-Hotel.h61002520.Hotel-Information) - [Motto by Hilton Tulum](https://www.expedia.com/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information) - [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.com/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) - [Villas H2O](https://www.expedia.com/Tulum-Hotels-Villas-H2O.h6312684.Hotel-Information) - [Casa Wahh](https://www.expedia.com/Tulum-Hotels-Casa-Wahh.h53356441.Hotel-Information) - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.com/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) - [Oostel Tulum](https://www.expedia.com/Tulum-Hotels-OOstel-Tulum.h105379020.Hotel-Information) - [Hidden Treehouse Tulum EcoHotel](https://www.expedia.com/Tulum-Hotels-Hidden-Treehouse-Tulum-EcoHotel.h82998061.Hotel-Information) - [Boutique Hotel Posada 06 Tulum](https://www.expedia.com/Tulum-Hotels-Hotel-Posada-06-Tulum.h3049312.Hotel-Information) - [Nômade Temple Tulum](https://www.expedia.com/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) - [Flights to Tulum](https://www.expedia.com/Destinations-In-Tulum.d553248632557170387.Flight-Destinations) - [Tulum Vacations](https://www.expedia.com/Tulum.d553248632557170387.Destination-Travel-Guides) - [Car rentals near Tulum](https://www.expedia.com/Destinations-In-Tulum.d553248632557170387.Car-Rental-Destinations) - [Tulum Vacation Rentals](https://www.expedia.com/Destinations-In-Tulum.d553248632557170387.Vacation-Rental-Destinations) - [Things to do in Tulum](https://www.expedia.com/Things-To-Do-In-Tulum.d553248632557170387.Travel-Guide-Activities)